Online Services offered by
City of Sugar Land

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County of Fort Bend

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State of Texas

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Frequently asked questions from City of Sugar Land

How can I get financial help to pay my water bill?

Featured in Pay Water Bill, City of Sugar Land

The City of Sugarland suggests to contact Fort Bend Social Services at 281-342-7300 to learn more about possible assistance.

What is a winter average and how is it determined?

Featured in Pay Water Bill, City of Sugar Land

A winter average is established in January and February of each year. Water usage is averaged between the February and March billing periods. That number is used as your average household water usage for wastewater volume charges in Sugarland from the April bill until the following March bill, regardless of the amount of water used.

Residential customers have a set charge for wastewater each month. That way, if you use water for your yard, to fill a pool, if you have a leak, or for whatever reason during the year, you’ll have to pay for the water, but won’t pay extra for the wastewater.

How can I pay my water bill in Sugarland, TX?

Featured in Pay Water Bill, City of Sugar Land

Sugarland Water Customers have the following options to pay their water bill: 

  • Pay By Phone: The City of Sugarland Treasury's automated phone system provide utility account information and accepts credit card payments. Please call 281-275-2750 and enter your utility account number to proceed with your bill payment.
  • Pay By Mail: Water Bill Payments can be mailed in the form of a check or money order to the following address: 

      City of Sugar Land
     P.O. Box 5029
     Sugar Land, TX 77487-5029

  • Pay in Person: You can also make in person payments at the Sugar Land City Hall located at 2700 Town Center Blvd. N., Sugar Land, TX 77479

    The City Hall's Office hours are Monday through Friday 8 a.m. to 5 p.m., excluding City holidays.
  • Payment Depositories: Payment drop boxes are located in the parking lot of these seven city facilities, located throughout the city.
    • T.E. Harman Center
      226 Matlage Way
    • City Hall
      2700 Town Center Blvd. N.
    • Sugar Land Police Station
      1200 Highway 6 S.
    • Fire Station No. 6
      6625 Sansbury Blvd
    • Fire Station No. 4
      2100 Austin Parkway
    • Fire Station No. 3
      2255 Settlers Way
    • City Hall Annex
      10405 Corporate Drive

What type of crimes can be reported online?

Featured in Report a Crime online, City of Sugar Land

  • Criminal Mischief – Damage to Property
  • Fraud – Credit Card Abuse
  • Theft - Larceny

Who is eligible to access accident reports?

Featured in Purchase Accident Report Online, City of Sugar Land

Pursuant to HB2633, CR-3 CRASH reports will only be released to:

  • Driver
  • Passenger
  • Pedacyclist
  • Pedestrian
  • Parent/legal guardian of driver
  • Owner of vehicle/property damaged
  • Insurance company of vehicle or person involved
  • Courier service for insurance carrier
  • Radio/TV station (FCC licensed)
  • Newspaper (qualified to publish legal notices)
  • Legal/authorized representative of any of the above.

When are taxes due for the current year?

Featured in Pay Property taxes, County of Fort Bend

Tax statements are mailed on October 1st or as soon thereafter as possible. Taxes are due upon receipt and become delinquent on February 1st of the following year.

What types of payment options are available?

Featured in Pay Property taxes, County of Fort Bend

You can pay your taxes by U.S. Legal Tender by cash, check, money order, cashier’s check, or credit card.

Do you take partial payments?

Featured in Pay Property taxes, County of Fort Bend

No, we do NOT accept partial payments. We do allow payment for one tax unit at a time as long as it is paid in full. Please note that County taxes MUST be paid as one unit (General Fund and Drainage Fund). Taxes due in October become delinquent February 1st of the following year.

How much is the convenience fee for paying property taxes with a credit card?

Featured in Pay Property taxes, County of Fort Bend

Online Property Tax Payment Fees Credit/Debit Transactions (no PIN): All Credit/debit Cards: 2.25% of total, minimum fee of $1.00 E-Checks: No Convenience Fee In Person (at the counter) Property Tax Payment Fees Credit/Debit Transactions (no PIN): All Credit/debit Cards: 2.30% of total, minimum fee of $2.50

Who can register to vote in Texas?

Featured in Register to Vote, State of Texas

To be eligible to register to vote in Texas, a person must be: 

  • A United States citizen; 
  • A resident of the Texas county in which application for registration is made; 
  • At least 18 years old on Election Day; 
  • Not finally convicted of a felony, or, if so convicted must have (1) fully discharged the sentence, including any term of incarceration, parole, or supervision, or completed a period of probation ordered by any court; or (2) been pardoned or otherwise released from the resulting disability to vote; and 
  • Not determined by a final judgment of a court exercising probate jurisdiction to be (1) totally mentally incapacitated; or (2) partially mentally incapacitated without the right to vote.

What if I don't have a driver's license, personal identification number, OR a social security number? Can I still register to vote in Texas?

Featured in Register to Vote, State of Texas

A voter who has not been issued a driver’s license or social security number may register to vote, but such voter must submit proof of identification when presenting himself/herself for voting or with his/her mail-in ballots, if voting by mail.  These voters’ names are flagged on the official voter registration list with the annotation of “ID.”  The “ID” notation instructs the poll worker to request a proper form of identification from these voters when they present themselves for voting, unless they are a voter with a permanent exemption on the voter registration certificate. The voter must present one of the seven (7) acceptable forms of identification: 

  • Texas driver license issued by the Texas Department of Public Safety (DPS)
  • Texas Election Identification Certificate issued by DPS
  • Texas personal identification card issued by DPS
  • Texas concealed handgun license issued by DPS
  • United States military identification card containing the person’s photograph
  • United States citizenship certificate containing the person’s photograph
  • United States passport

What are the symptoms of COVID-19?

Featured in Corona COVID-19 Response, State of Texas

The most common symptoms of COVID-19 are fever, tiredness, and dry cough. Some patients may have aches and pains, nasal congestion, runny nose, sore throat or diarrhea. These symptoms are usually mild and begin gradually. Some people become infected but don’t develop any symptoms and don't feel unwell.

Most people (about 80%) recover from the disease without needing special treatment. Around 1 out of every 6 people who get COVID-19 becomes seriously ill and develops difficulty breathing. Older people, and those with underlying medical problems like high blood pressure, heart problems or diabetes, are more likely to develop serious illness.

People with fever, cough and difficulty breathing should seek medical attention.

Where can I find more information about all the cases in the US?

Featured in Corona COVID-19 Response, State of Texas

You can find a detailed map with the spread of the cases here: https://www.cdc.gov/coronavirus/2019-ncov/cases-in-us.html

Where can I find information about cases in the state of Texas?

Featured in Corona COVID-19 Response, State of Texas

You can find the latest information on the cases reported/counted in Texas here: https://www.dshs.state.tx.us/news/updates.shtm#coronavirus.

Where can I find information about local assistance in the state of Texas?

Featured in Corona COVID-19 Response, State of Texas

You can find the list of local health entities for assistance on COVID-19 response here: https://www.dshs.state.tx.us/regions/2019-nCoV-Local-Health-Entities/

What is the fees for renewal?

Featured in Driver License Renewal, State of Texas

The renewal fees are as follows: 

  • Renewal of driver license (with or without changing address): $25
  • Renewal of ID (with or without changing address): $16
  • Renewal of driver license with motorcycle (with or without changing address): $33
  • Replacement or change of address for driver license, commercial license or ID: $11

How to Apply for a Rental License Online Online in the City of Sugar Land?

You can access all the information on how to Apply for a Rental License Online Online here.

How to Schedule building inspection online Online in the City of Sugar Land?

You can access all the information on how to Schedule building inspection online Online here.

How to Pay Water Bill Online in the City of Sugar Land?

You can access all the information on how to Pay Water Bill Online here.

How to Pay for Parking Citation Online in the City of Sugar Land?

You can access all the information on how to Pay for Parking Citation Online here.

How to Report a Crime online Online in the City of Sugar Land?

You can access all the information on how to Report a Crime online Online here.

How to Purchase Accident Report Online Online in the City of Sugar Land?

You can access all the information on how to Purchase Accident Report Online Online here.

How to Pay Property taxes Online in the City of Sugar Land?

You can access all the information on how to Pay Property taxes Online here.

How to Apply for Unemployment Benefits Online in the City of Sugar Land?

You can access all the information on how to Apply for Unemployment Benefits Online here.

How to Register to Vote Online in the City of Sugar Land?

You can access all the information on how to Register to Vote Online here.

How to Corona COVID-19 Response Online in the City of Sugar Land?

You can access all the information on how to Corona COVID-19 Response Online here.

How to Apply for Marriage Verification Letter Online in the City of Sugar Land?

You can access all the information on how to Apply for Marriage Verification Letter Online here.

How to Apply for a Birth Certificate Online in the City of Sugar Land?

You can access all the information on how to Apply for a Birth Certificate Online here.

How to Driver License Renewal Online in the City of Sugar Land?

You can access all the information on how to Driver License Renewal Online here.

How to Renew Vehicle Registration Online in the City of Sugar Land?

You can access all the information on how to Renew Vehicle Registration Online here.

How to Check Voter Registration Online in the City of Sugar Land?

You can access all the information on how to Check Voter Registration Online here.

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