Whether you file online or by phone, you will need the following information to file a new claim:

• Social Security Number (SSN)
• Mailing address and phone number(s) of employer(s) you worked for in last 18 months
• The starting and ending dates of your last job (or jobs if more than one employer in last 18 months)
• If you are a non-citizen, have your alien registration number and expiration date
• If you worked during the week you are filing your claim, be sure you know the gross amount (total dollars and cents before any deductions) of your pay before filing

Under New Mexico Unemployment Insurance law every claimant must serve a one-week unpaid waiting week before they receive benefits.

Unemployment Insurance (UI) claims are processed by the New Mexico Department of Workforce Solutions (NMDWS), and there are two ways to file an unemployment claim:

• File Online: You can file your new (initial) UI claim online by using NMDWS portal
  
• File on the Phone: You can also file over the phone by calling 1-877-NM-4-MYUI (1-877-664-6984).
  
  After following the automated prompts, your call will be transferred to a Customer Service Agent (CSA) who will complete your claim. The UI Operations Center is open 8:00am–4:30pm,Monday–Friday.

Regardless if you were full-time or part-time and have your hours reduced you will be eligible for unemployment benefits as long as your earnings are under your weekly benefit amount. Please remember that all earnings must be reported on your weekly certifications at the time the wages were earned, not when they are paid.