Payment in check may be made by mail addressed to the Waterloo Water Works at P.O. Box 27, Waterloo, IA 50704, or at the Customer Service Center located on East Third Street between Sycamore Street and Lafayette Street.

The Customer Service Center provides an after hours depository box, a drive-up window and free customer parking for walk-in payments. The after hours depository box is emptied daily and all payments deposited will be credited to your account the following workday.

You may also request electronic payment so that your payment is automatically withdrawn from your bank account. There is no fee for this service. You may also drop off your payment at either of two convenient pay stations located at Hy-Vee Crossroads and Hy-Vee University.

The most common symptoms of COVID-19 are fever, tiredness, and dry cough. Some patients may have aches and pains, nasal congestion, runny nose, sore throat or diarrhea. These symptoms are usually mild and begin gradually. Some people become infected but don’t develop any symptoms and don't feel unwell.

Most people (about 80%) recover from the disease without needing special treatment. Around 1 out of every 6 people who get COVID-19 becomes seriously ill and develops difficulty breathing. Older people, and those with underlying medical problems like high blood pressure, heart problems or diabetes, are more likely to develop serious illness.

People with fever, cough and difficulty breathing should seek medical attention.

You can find a detailed map with the spread of the cases here: https://www.cdc.gov/coronavirus/2019-ncov/cases-in-us.html

If you think you have been exposed to COVID-19 and develop a fever and symptoms, such as cough or difficulty breathing, call your healthcare provider for medical advice.

You can read more about what the CDC recommends here: https://www.cdc.gov/coronavirus/2019-ncov/about/steps-when-sick.html

You can find the latest numbers on reported Coronavirus COVID-19 cases in Iowa here. 

 All services are based on medical necessity. Your doctor is the best person to determine the medical necessity of a procedure. The provider will need to contact Provider Services to explain what services you are in need of. Provider Services will help your doctor to determine if this service is covered. 

 Contact your IM worker at your local Department of Human Services. Your IM worker is the only one that can assist you with questions about your eligibili 

To qualify to register to vote, you must be:

The UI benefit year in Iowa is one year from the claim effective date. Benefits are paid until the Maximum Benefit Amount (MBA) is reached or the benefit year ends.

You can file an initial claim the same week you are unemployed or working reduced hours. Do not wait until you have returned to work to file your claim. Your unemployment insurance claim DOES NOT begin on the date your job ended or your hours were reduced. Your claim is effective the Sunday of the week you apply.

To be eligible for UI benefits in the State of Iowa, the claimant must:

The following information is needed when filing for UI benefits online in Iowa: