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Frequently asked questions from City of Wichita Falls

What are the options to pay Wichita Falls utility bills?

Featured in Pay Utility Bill, City of Wichita Falls

You have the following options to pay Utility bill in Wichita Falls, TX: 

  • Pay by Mail: You can mail your payments to the following address:

    Utility Collections
    P.O. Box 1440
    Wichita Falls, TX 76307-7532
  • Pay In Person: You can pay your utility bill in person at the Municipal Auditorium located at 1300 7th St. Room 303 (Broad and 7th Street). There is also an option for drive through and a deposit box for overnight deposits.
  • IVR Phone Payments: Please call 1-877-281-0607 to make payments by phone. You will need to have your utility account # to use this option.

When are utility bills due in Wichita Falls, TX?

Featured in Pay Utility Bill, City of Wichita Falls

Utility bills are due approximately 15 days after the billing date and become delinquent if the entire balance is not paid by the due date. 

What is the penalty for delinquent utility bills in Wichita Falls, TX?

Featured in Pay Utility Bill, City of Wichita Falls

Any unpaid balance after the due date is subject to a 5% late penalty. If  the balance of the first bill is not paid when the second bill comes out  there will be a notice of PAST DUE on the bill.  After the due date of  the past due bill customers can be subject to disconnection. Once disconnected there is a $30.00 disconnect fee. If you pay the $30.00 fee, you will be reconnected the next business day. For same day service, there is another $20.00 charge to go on that same day.

When are Utility bills sent out in Wichita Falls, TX?

Featured in Pay Utility Bill, City of Wichita Falls

The city is divided into twenty-three districts (cycles) with one cycle  read each working day and billed within forty-eight hours excluding holidays and weekends. The bills are produced once each month for a  cycle, giving the customer twelve bills per year.  

Who can register to vote in Texas?

Featured in Register to Vote, State of Texas

To be eligible to register to vote in Texas, a person must be: 

  • A United States citizen; 
  • A resident of the Texas county in which application for registration is made; 
  • At least 18 years old on Election Day; 
  • Not finally convicted of a felony, or, if so convicted must have (1) fully discharged the sentence, including any term of incarceration, parole, or supervision, or completed a period of probation ordered by any court; or (2) been pardoned or otherwise released from the resulting disability to vote; and 
  • Not determined by a final judgment of a court exercising probate jurisdiction to be (1) totally mentally incapacitated; or (2) partially mentally incapacitated without the right to vote.

What if I don't have a driver's license, personal identification number, OR a social security number? Can I still register to vote in Texas?

Featured in Register to Vote, State of Texas

A voter who has not been issued a driver’s license or social security number may register to vote, but such voter must submit proof of identification when presenting himself/herself for voting or with his/her mail-in ballots, if voting by mail.  These voters’ names are flagged on the official voter registration list with the annotation of “ID.”  The “ID” notation instructs the poll worker to request a proper form of identification from these voters when they present themselves for voting, unless they are a voter with a permanent exemption on the voter registration certificate. The voter must present one of the seven (7) acceptable forms of identification: 

  • Texas driver license issued by the Texas Department of Public Safety (DPS)
  • Texas Election Identification Certificate issued by DPS
  • Texas personal identification card issued by DPS
  • Texas concealed handgun license issued by DPS
  • United States military identification card containing the person’s photograph
  • United States citizenship certificate containing the person’s photograph
  • United States passport

What are the symptoms of COVID-19?

Featured in Corona COVID-19 Response, State of Texas

The most common symptoms of COVID-19 are fever, tiredness, and dry cough. Some patients may have aches and pains, nasal congestion, runny nose, sore throat or diarrhea. These symptoms are usually mild and begin gradually. Some people become infected but don’t develop any symptoms and don't feel unwell.

Most people (about 80%) recover from the disease without needing special treatment. Around 1 out of every 6 people who get COVID-19 becomes seriously ill and develops difficulty breathing. Older people, and those with underlying medical problems like high blood pressure, heart problems or diabetes, are more likely to develop serious illness.

People with fever, cough and difficulty breathing should seek medical attention.

Where can I find more information about all the cases in the US?

Featured in Corona COVID-19 Response, State of Texas

You can find a detailed map with the spread of the cases here: https://www.cdc.gov/coronavirus/2019-ncov/cases-in-us.html

Where can I find information about cases in the state of Texas?

Featured in Corona COVID-19 Response, State of Texas

You can find the latest information on the cases reported/counted in Texas here: https://www.dshs.state.tx.us/news/updates.shtm#coronavirus.

Where can I find information about local assistance in the state of Texas?

Featured in Corona COVID-19 Response, State of Texas

You can find the list of local health entities for assistance on COVID-19 response here: https://www.dshs.state.tx.us/regions/2019-nCoV-Local-Health-Entities/

What is the fees for renewal?

Featured in Driver License Renewal, State of Texas

The renewal fees are as follows: 

  • Renewal of driver license (with or without changing address): $25
  • Renewal of ID (with or without changing address): $16
  • Renewal of driver license with motorcycle (with or without changing address): $33
  • Replacement or change of address for driver license, commercial license or ID: $11

How to Pay Utility Bill Online in the City of Wichita Falls?

You can access all the information on how to Pay Utility Bill Online here.

How to Pay for Traffic Citation Online in the City of Wichita Falls?

You can access all the information on how to Pay for Traffic Citation Online here.

How to Apply for Unemployment Benefits Online in the City of Wichita Falls?

You can access all the information on how to Apply for Unemployment Benefits Online here.

How to Register to Vote Online in the City of Wichita Falls?

You can access all the information on how to Register to Vote Online here.

How to Corona COVID-19 Response Online in the City of Wichita Falls?

You can access all the information on how to Corona COVID-19 Response Online here.

How to Apply for Marriage Verification Letter Online in the City of Wichita Falls?

You can access all the information on how to Apply for Marriage Verification Letter Online here.

How to Apply for a Birth Certificate Online in the City of Wichita Falls?

You can access all the information on how to Apply for a Birth Certificate Online here.

How to Driver License Renewal Online in the City of Wichita Falls?

You can access all the information on how to Driver License Renewal Online here.

How to Renew Vehicle Registration Online in the City of Wichita Falls?

You can access all the information on how to Renew Vehicle Registration Online here.

How to Check Voter Registration Online in the City of Wichita Falls?

You can access all the information on how to Check Voter Registration Online here.

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