Online Services offered by
City of Rowlett

Online Services offered by
County of Rockwall

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Online Services offered by
State of Texas

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Frequently asked questions from City of Rowlett

What is the fees for activating a new utility connection in Rowlett, Texas?

Featured in Start New Utility Service, City of Rowlett

Deposit Fee: $75 for residential customers and $100 for commercial customers.

Service Fee: $25 for residential and commercial customers.

How is my water bill calculated in Rowlett, TX?

Featured in Pay Water Bill, City of Rowlett

Each customer has a water meter that is read by City of Rowlett staff every month. This number is inserted into their meter reading software which subtracts  the previous reading for that meter.  All of these readings are downloaded into their billing software which then calculates your bill.  

Is it possible to get an extension to pay my water bill in Rowlett, TX?

Featured in Pay Water Bill, City of Rowlett

Yes! If a customer is unable to pay an outstanding amount on a Rowlett City utility bill and is in danger of service being disconnected, the customer may  request an extension of up to ten calendar days to pay the account  (excluding the day of interruption or if service is already interrupted)  and provided a Utility Payment Extension Agreement is completed and  signed.

The extension agreement shall include the complete amount past  due. Extension agreements are available to customers only once every  three months for a maximum of four times in a twelve month period, may  not be consecutive. Failure to comply with the terms of any extension  agreement will result in disconnection of service without further  notice; customer will not be eligible for any additional extensions for twelve months following a broken extension; and a $27.50 reconnect  service fee imposed. 

How can I pay for my water/services bills in Rowlett, TX?

Featured in Pay Water Bill, City of Rowlett

You have the following options to pay for your Rowlett City Water bills:

  • Pay by Phone (Interactive Voice Response System - IVR):  Citizens can make payments by credit card and e-check using the automated  phone system. Payments can be made using Visa, MasterCard, and Discover  as well as from checking accounts. The number for this service is  844-238-8997.
  • Pay by Mail: All utility payments can be mailed to the following address: 

     P.O. Box 660054
    Dallas, TX  75265-0054

  • Pay in Person or Dropbox: Payments  by cash, credit card or check can also be made in person at the Billing  Office located at 4004 Main Street during regular business hours.

    Payments may be taken to our drop boxes located at the Billing Office or at Minyard's on Dalrock Road and Lakeview Parkway.  Please be sure to place your payment in the box well ahead of the due  date to avoid any late penalties or disconnection.
  • Pay Online: You can access the City's online payment portal by clicking PAY NOW button above. 

How does the property tax system work?

Featured in Pay Property taxes, County of Rockwall

There are three main parts to the property tax system in Texas: An appraisal district in each county sets the value of property each year. A chief appraiser is the chief administrator and operates the appraisal office. A citizen board, called the appraisal review board (ARB), hears any disagreements between a property owner and the appraisal district. Local taxing units-city, county, school and special districts-decide how much money they will spend by adopting a budget. Next, the units set tax rates that will raise the revenue necessary to fund their budgets. The adopted budgets and the tax rates set to fund the budgets determine the total amount of taxes that a person will pay.

Which local taxing units may tax my property in Texas?

Featured in Pay Property taxes, County of Rockwall

All taxable property will pay county and school taxes. If the property is located inside a city's boundaries, you also may pay city taxes. Special taxing units-junior college, hospital district, road district and others-may also tax your property.

How can the State Comptroller help local governments and taxpayers?

Featured in Pay Property taxes, County of Rockwall

The Comptroller's office may provide technical advice to local governments and taxpayers on property tax issues, but it cannot intervene in local tax matters.

Who can register to vote in Texas?

Featured in Register to Vote, State of Texas

To be eligible to register to vote in Texas, a person must be: 

  • A United States citizen; 
  • A resident of the Texas county in which application for registration is made; 
  • At least 18 years old on Election Day; 
  • Not finally convicted of a felony, or, if so convicted must have (1) fully discharged the sentence, including any term of incarceration, parole, or supervision, or completed a period of probation ordered by any court; or (2) been pardoned or otherwise released from the resulting disability to vote; and 
  • Not determined by a final judgment of a court exercising probate jurisdiction to be (1) totally mentally incapacitated; or (2) partially mentally incapacitated without the right to vote.

What if I don't have a driver's license, personal identification number, OR a social security number? Can I still register to vote in Texas?

Featured in Register to Vote, State of Texas

A voter who has not been issued a driver’s license or social security number may register to vote, but such voter must submit proof of identification when presenting himself/herself for voting or with his/her mail-in ballots, if voting by mail.  These voters’ names are flagged on the official voter registration list with the annotation of “ID.”  The “ID” notation instructs the poll worker to request a proper form of identification from these voters when they present themselves for voting, unless they are a voter with a permanent exemption on the voter registration certificate. The voter must present one of the seven (7) acceptable forms of identification: 

  • Texas driver license issued by the Texas Department of Public Safety (DPS)
  • Texas Election Identification Certificate issued by DPS
  • Texas personal identification card issued by DPS
  • Texas concealed handgun license issued by DPS
  • United States military identification card containing the person’s photograph
  • United States citizenship certificate containing the person’s photograph
  • United States passport

What are the symptoms of COVID-19?

Featured in Corona COVID-19 Response, State of Texas

The most common symptoms of COVID-19 are fever, tiredness, and dry cough. Some patients may have aches and pains, nasal congestion, runny nose, sore throat or diarrhea. These symptoms are usually mild and begin gradually. Some people become infected but don’t develop any symptoms and don't feel unwell.

Most people (about 80%) recover from the disease without needing special treatment. Around 1 out of every 6 people who get COVID-19 becomes seriously ill and develops difficulty breathing. Older people, and those with underlying medical problems like high blood pressure, heart problems or diabetes, are more likely to develop serious illness.

People with fever, cough and difficulty breathing should seek medical attention.

Where can I find more information about all the cases in the US?

Featured in Corona COVID-19 Response, State of Texas

You can find a detailed map with the spread of the cases here: https://www.cdc.gov/coronavirus/2019-ncov/cases-in-us.html

Where can I find information about cases in the state of Texas?

Featured in Corona COVID-19 Response, State of Texas

You can find the latest information on the cases reported/counted in Texas here: https://www.dshs.state.tx.us/news/updates.shtm#coronavirus.

Where can I find information about local assistance in the state of Texas?

Featured in Corona COVID-19 Response, State of Texas

You can find the list of local health entities for assistance on COVID-19 response here: https://www.dshs.state.tx.us/regions/2019-nCoV-Local-Health-Entities/

What is the fees for renewal?

Featured in Driver License Renewal, State of Texas

The renewal fees are as follows: 

  • Renewal of driver license (with or without changing address): $25
  • Renewal of ID (with or without changing address): $16
  • Renewal of driver license with motorcycle (with or without changing address): $33
  • Replacement or change of address for driver license, commercial license or ID: $11

How to Start New Utility Service Online in the City of Rowlett?

You can access all the information on how to Start New Utility Service Online here.

How to Pay for Traffic Citation Online in the City of Rowlett?

You can access all the information on how to Pay for Traffic Citation Online here.

How to Pay Water Bill Online in the City of Rowlett?

You can access all the information on how to Pay Water Bill Online here.

How to Pay Property taxes Online in the City of Rowlett?

You can access all the information on how to Pay Property taxes Online here.

How to Apply for Unemployment Benefits Online in the City of Rowlett?

You can access all the information on how to Apply for Unemployment Benefits Online here.

How to Register to Vote Online in the City of Rowlett?

You can access all the information on how to Register to Vote Online here.

How to Corona COVID-19 Response Online in the City of Rowlett?

You can access all the information on how to Corona COVID-19 Response Online here.

How to Apply for Marriage Verification Letter Online in the City of Rowlett?

You can access all the information on how to Apply for Marriage Verification Letter Online here.

How to Apply for a Birth Certificate Online in the City of Rowlett?

You can access all the information on how to Apply for a Birth Certificate Online here.

How to Driver License Renewal Online in the City of Rowlett?

You can access all the information on how to Driver License Renewal Online here.

How to Renew Vehicle Registration Online in the City of Rowlett?

You can access all the information on how to Renew Vehicle Registration Online here.

How to Check Voter Registration Online in the City of Rowlett?

You can access all the information on how to Check Voter Registration Online here.

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