View and pay for water/stormwater bills online for Winston-Salem City here.
To set up a new utility account, please contact Customer Care online or call 310-2010.
1. Have the following information ready: Your name. ...
2. Water Meters. New accounts are set up with a water meter. ...
3. Deposits. ...
4. Account access. ...
5. Application fee. ...
6. Billing. ...
7. Moving.
To save time, get these numbers from your bill before calling:
• 7-digit account number
• 4-digit PIN (last 4 digits of your customer number)
A night depository is also available at the Stuart Building. Use the ramp on the south side of the building across from the Fairfield hotel. Payments placed in the box after 8:00 am or on weekends and holidays will not be processed until the next business day.
Black-Phillips-Smith Government Office
2301 North Patterson Avenue
Winston-Salem NC 27105
Hours: 9 a.m. to 5 p.m. Monday-Friday
You can ask any questions related to this service here. We will try to answer them soon!