On average, each person uses 90 gallons of water per day. To calculate your average household usage, multiply the amount of residents in your house by 90 and then multiply that number by the amount of days in your billing cycle. You may expect an above-average usage if you have a pool or hot tub, irrigate your lawn or pressure clean frequently. 

Are you experiencing low water pressure throughout your whole house or is it just in 1 faucet? If you are experiencing low water pressure or volume throughout the household, contact our Operations at 757-229-7421 and we will check the pressure at the water meter coming into your service line. If your entire home has low pressure, we could be experiencing high water demands or a water line break. If, however, the pressure or volume varies throughout the household, the problem is localized to the immediate residence and may require a plumber to rectify the situation. 

There are several options to stop or start service:

• Contact a Customer Service Representative by calling 757-253-6800.
• Visit our Full Service Customer Service window located at 119 Tewning Road, Williamsburg, VA.
• Fill out our Apply or Stop Water and/or Sewer Service Form and submit online.