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Pay Water Bill

dpucustomerservice@toledo.oh.gov

Toledo City residents can view and pay their water utility bills online using this service. You will need your 12 digit Account No. to access this system.

FAQs

What is the billing cycle for water bills in Toledo, OH?

The City of Toledo bills all its retail customers on a monthly basis.

Who qualifies for the Senior Water discount program in Toledo, OH?

The following are the requirements to qualify for the Senior Water Discount Program offered by the City of Toledo (OH):

Residents who are 65 years or older
Own your own single-family home
Bill must be in your name
Residents who are permanently or totally disabled

Does the City of Toledo offer any bill assistance programs?

Toledo Public Utilities will provide up to $500,000 each year to assist low-income customers pay their utility bills. Assistance is coordinated through ProMedica Ebeid Institute’s Financial Opportunity Center (FOC).

Who is eligible for the program?

Households at or below 200 percent of the Federal Poverty Level will be eligible for assistance; hardship is also considered.
Assistance is for the primary residence of qualifying consumers.
Account must be past due or in disconnection status. (Actual disconnection is not required; consumers disconnected within the past month may be eligible.)
Client may be required to make some portion of the payment to maintain water service.
Balances must be for the same account holder at the same address. No funds can be used for balances transferred to another property.