Pay your City of Rowlett, Texas water bill online using this service. You will need your  account and customer ID numbers to access and pay your bills online. 

FAQs

How is my water bill calculated in Rowlett, TX?

Each customer has a water meter that is read by City of Rowlett staff every month. This number is inserted into their meter reading software which subtracts  the previous reading for that meter.  All of these readings are downloaded into their billing software which then calculates your bill.  

Is it possible to get an extension to pay my water bill in Rowlett, TX?

Yes! If a customer is unable to pay an outstanding amount on a Rowlett City utility bill and is in danger of service being disconnected, the customer may  request an extension of up to ten calendar days to pay the account  (excluding the day of interruption or if service is already interrupted)  and provided a Utility Payment Extension Agreement is completed and  signed.

The extension agreement shall include the complete amount past  due. Extension agreements are available to customers only once every  three months for a maximum of four times in a twelve month period, may  not be consecutive. Failure to comply with the terms of any extension  agreement will result in disconnection of service without further  notice; customer will not be eligible for any additional extensions for twelve months following a broken extension; and a $27.50 reconnect  service fee imposed. 

How can I pay for my water/services bills in Rowlett, TX?

You have the following options to pay for your Rowlett City Water bills:

  • Pay by Phone (Interactive Voice Response System - IVR):  Citizens can make payments by credit card and e-check using the automated  phone system. Payments can be made using Visa, MasterCard, and Discover  as well as from checking accounts. The number for this service is  844-238-8997.
  • Pay by Mail: All utility payments can be mailed to the following address: 

     P.O. Box 660054
    Dallas, TX  75265-0054

  • Pay in Person or Dropbox: Payments  by cash, credit card or check can also be made in person at the Billing  Office located at 4004 Main Street during regular business hours.

    Payments may be taken to our drop boxes located at the Billing Office or at Minyard's on Dalrock Road and Lakeview Parkway.  Please be sure to place your payment in the box well ahead of the due  date to avoid any late penalties or disconnection.
  • Pay Online: You can access the City's online payment portal by clicking PAY NOW button above. 

Community Q&A

You can ask any questions related to this service here. We will try to answer them soon!

Service Reminders

We will notify you at the right time so that you never miss a due date again!

Pay your City of Rowlett, Texas water bill online using this service. You will need your  account and customer ID numbers to access and pay your bills online. 

FAQs

How is my water bill calculated in Rowlett, TX?

Each customer has a water meter that is read by City of Rowlett staff every month. This number is inserted into their meter reading software which subtracts  the previous reading for that meter.  All of these readings are downloaded into their billing software which then calculates your bill.  

Is it possible to get an extension to pay my water bill in Rowlett, TX?

Yes! If a customer is unable to pay an outstanding amount on a Rowlett City utility bill and is in danger of service being disconnected, the customer may  request an extension of up to ten calendar days to pay the account  (excluding the day of interruption or if service is already interrupted)  and provided a Utility Payment Extension Agreement is completed and  signed.

The extension agreement shall include the complete amount past  due. Extension agreements are available to customers only once every  three months for a maximum of four times in a twelve month period, may  not be consecutive. Failure to comply with the terms of any extension  agreement will result in disconnection of service without further  notice; customer will not be eligible for any additional extensions for twelve months following a broken extension; and a $27.50 reconnect  service fee imposed. 

How can I pay for my water/services bills in Rowlett, TX?

You have the following options to pay for your Rowlett City Water bills:

  • Pay by Phone (Interactive Voice Response System - IVR):  Citizens can make payments by credit card and e-check using the automated  phone system. Payments can be made using Visa, MasterCard, and Discover  as well as from checking accounts. The number for this service is  844-238-8997.
  • Pay by Mail: All utility payments can be mailed to the following address: 

     P.O. Box 660054
    Dallas, TX  75265-0054

  • Pay in Person or Dropbox: Payments  by cash, credit card or check can also be made in person at the Billing  Office located at 4004 Main Street during regular business hours.

    Payments may be taken to our drop boxes located at the Billing Office or at Minyard's on Dalrock Road and Lakeview Parkway.  Please be sure to place your payment in the box well ahead of the due  date to avoid any late penalties or disconnection.
  • Pay Online: You can access the City's online payment portal by clicking PAY NOW button above. 

Community Q&A

You can ask any questions related to this service here. We will try to answer them soon!

Service Reminders

We will notify you at the right time so that you never miss a due date again!

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