Mail - Mail in the return portion of your bill with a check or money order made payable to the Water Revenue Bureau (Bureau), P.O. Box 41496, Philadelphia, PA 19101-1496.

Zip Check - You may authorize your bank to electronically transfer payment from your bank account to the Bureau for your monthly bills on a regular basis.

Bank by Phone - This is similar to the Zip Check except you authorize your bank each month to electronically transfer payment from your bank account to the Bureau.

Credit Card - you will need your 16 digit water/sewer account number. (Note: The service provider, charges a fee for this service)
via internet
via phone - call 1-877-309-3709 to access an interactive voice response system

E-Check - you will need your 16 digit water/sewer account number, your bank's nine digit routing number and your savings or checking account number (Note: The service provider, charges a fee for this service)
via internet at www.phila.gov, in the Make a Payment block, click on Pay Water Bill

In Person - You can pay your bill in person at one of the three authorized customer service locations.

Center City Philadelphia
Municipal Services Building, 1401 JFK Blvd., Concourse Level
Office Hours: 8:00 a.m. to 5:30 p.m., Mon. thru Fri.

Northeast Philadelphia
Northeast Shopping Mall, 9239 Rear Roosevelt Blvd
Office Hours: 8:30a.m. to 5:00 p.m., Mon. thru Fri.

North Philadelphia
2761 N. 22nd Street
Office Hours: 8:30 a.m. to 5:00 p.m., Mon. thru Fri.

*The Water Revenue Bureau is not responsible for payments made at any location other than the authorized payment locations listed above. 

If you are a new property owner, you should take the following steps to receive water service: 

• If your deed is recorded, your account will be updated and you will begin to receive bills in your name. This should take place in approximately 30 days. If it's been longer than 30 days or the buyer would like to make sure WRB receives the information they can fax the top copy of the Settlement statement to WRB at (215) 686-0199 or (215) 686-6852.
• If your deed is not recorded and it is essential that you receive the bill in your name, present your settlement sheet to the Water Revenue Bureau.
• If there is no meter on the property, a meter must be installed within 30 days after the settlement date.
• Property owners who rent out their property need to meet specific licensing and permitting as required by the Department of Licenses & Inspections.