Newport News residents can view and pay their water bills online using this service.
FAQs
Is there an additional fee to pay my water bill with a credit card?
No. There are no additional fees or charges for using a credit or debit card to pay your water bill.
I have a pool. Can I get a discount on my water?
Newport News Waterworks does not give any discounts for people with pools. However, the water used to fill residential swimming pools doesn't enter the sanitary sewer, so it isn't treated. Therefore, HRSD provides the following options for those with swimming pools:
Single family residential customers using a significant amount of water that is not discharged into the sanitary sewer system (typically irrigation systems or swimming pools) can establish a non-metered account with HRSD.
Alternatively, these customers may have a separate water service installed by their local water provider solely for the uses that do not discharge to the sanitary sewer. This separate service will not be billed wastewater treatment charges by HRSD. Other local water charges may apply. Customers should check with their local water provider for details (Waterworks number is 757-926-1000. To reach HRSD, call 757-460-2491 or 1-888-ASK-HRUBS 1-888-275-4782 or
e-mail: customerinquiry@hrsd.com.
How can I find out if my water tap fee has been paid?
You will need to contact Newport News Waterworks to find out if your water tap fee has been paid. Their customer service number is 757-926-1000.
Community Q&A
You can ask any questions related to this service here. We will try to answer them soon!