Connecticut Water filed an application with the Connecticut Public Utilities Regulatory Authority (PURA) on January 15, 2021, to amend water rates.
 

Existing base rates will stay the same until PURA conducts an extensive review and analysis of our rate application. The Office of Consumer Counsel and the Attorney General’s Office represents the interests of customers in the rate-setting process. 

Quite often higher bills are the result of increased water usage. Adding water-using appliances, i.e. a washer or dishwasher, watering a new lawn, filling a swimming pool, or using an irrigation system can increase your water usage significantly.
If you have not had any water usage charges of this nature, then you should check your property for leaks. Our Leaks Cost Big Dollars Fact Sheet provides information on how to find a leak and explains how much water is wasted by leaks.
It is also possible that the bill covers additional days of use if your meter reading was not exactly 90 days after your last reading. Also, if your past bill(s) were 'estimated' and your current bill is based on an actual reading then it will include water usage above the amount estimated on the past bill(s).

If you have questions about your bill or water usage, please call our Customer Service department at 1-800-286-5700. 

• Online at https://ctwaterbillpay.osgview.com
  Pay your bill online with a debit or credit card (MasterCard or Visa) or checking account. You can also enroll in E-Billing, set up automatic payments of your water bill, and view account information.
  
• Online through your bank:
  A check issued from your bank to our lockbox processor. These payments are not always made immediately. For quicker payment, you may want to pay directly from our Web site. By paying online, the amount due will be withdrawn from your checking account and credited to your water account within two business days.
  
• Mail:
  • Pay by mail with a personal check in the envelope provided with your bill. Please remember to write your account number on the check and include your bill payment stub to ensure your payment is applied to the correct account.
  • Remit payments to Connecticut Water Company, PO Box 981015, Boston, MA 02298
  
• Convenient Retail Locations:
  • Pay your bill at many convenient retail locations. A service fee applies. Find a convenient retail location near you.
  Phone:
  • Pay your bill over the phone with a debit or credit card (MasterCard or Visa) or from your checking account by calling our customer service staff during normal business hours (Monday through Friday from 8 AM to 4:30 PM, except holidays) at 1-800-286-5700.