Call customer service to find out your billing total and they will be glad to provide you with the information needed to process the payment yourself. 

In accordance with the Federal Trade Commission's Fair and Accurate Credit Transactions Act of 2003, the Identity Protection Act of 2005, North Carolina General Statutes (N.C.G.S.) 75-60 of the Identity Theft Protection Act, N.C.G.S. 14-113.20 Identity Theft, and N.C.G.S. 132-1.10 of the Public Records Act (together, the "Act"), the City is required to safeguard certain information of customers. Under this "Act", customer credit information including billing information, pay arrangements, and financial transactions are listed as confidential information and due to this law we will ask you for identifying information to make sure we are not giving any of your confidential information to the wrong person. If you have your bill with you, we do not need to ask you any identifying questions. If we do not have any identifying information set up in our system, you will be asked to show identification and asked if you would like to set up a password to access your account with us.

Call customer service to find out the amount you need to pay to restore or maintain your service. Additional late or disconnection charges may have been added to your account.

If paying on-line you will receive an email confirmation number and if paying by phone you will be given a confirmation number.