City and County of Honolulu residents can view and pay their water bill online using this service

FAQs

Does this change affect both the water bill and sewer bill?

Yes as payments for both are handled by the Board of Water Supply. The credit card acceptance policy applies to all bills for accounts that do not pay the single-family residential rate either for water or sewers. 

Can I view and pay my water and wastewater bill online?

Currently, Board of Water Supply (BWS) and City Department of Environmental Services (ENV) customers have the option to view and pay their combined water and wastewater bills online. These features are being offered as an initial step towards enhancing our customer service options, offering convenient online access to view account information and make timely bill payments. Should you have any questions about the ePay service, review some commonly asked questions, email contactus@hbws.org, or call BWS Customer Care at (808) 748-5000. 

Community Q&A

You can ask any questions related to this service here. We will try to answer them soon!

Service Reminders

We will notify you at the right time so that you never miss a due date again!

City and County of Honolulu residents can view and pay their water bill online using this service

FAQs

Does this change affect both the water bill and sewer bill?

Yes as payments for both are handled by the Board of Water Supply. The credit card acceptance policy applies to all bills for accounts that do not pay the single-family residential rate either for water or sewers. 

Can I view and pay my water and wastewater bill online?

Currently, Board of Water Supply (BWS) and City Department of Environmental Services (ENV) customers have the option to view and pay their combined water and wastewater bills online. These features are being offered as an initial step towards enhancing our customer service options, offering convenient online access to view account information and make timely bill payments. Should you have any questions about the ePay service, review some commonly asked questions, email contactus@hbws.org, or call BWS Customer Care at (808) 748-5000. 

Community Q&A

You can ask any questions related to this service here. We will try to answer them soon!

Service Reminders

We will notify you at the right time so that you never miss a due date again!

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