Gwinnett County citizens and customers can pay their water bills online using this service. Payments from checking accounts, as well as Visa, MasterCard and Discover are accepted.

FAQs

What are other ways to pay water bill?

Pay by Phone Anytime Day or Night

You can use your Visa, MasterCard, or Discover to pay your water bill 24 hours a day, seven days a week (including holidays). Please call 678.376.6800 and follow the voice prompts. Please do not use this option after normal business hours if your water service has been interrupted or if your account is past due as your payment can take 24 to 48 hours to post to your account.

Pay by Mail

You can mail your payments to our remittance address:
    Gwinnett County Water Resources
    
P. O. Box 71225
    Charlotte, NC 28272-1225

To ensure proper posting of your payment, please include your payment coupon along with your check and write your account number on your check.

Pay in Person

You can make your cash, check, Visa, Mastercard, or Discover Card payment in person at our office located at:

684 Winder Highway
Lawrenceville, GA 30045

Is it possible to change my water billing cycle to coincide with my pay date?

Unfortunately, there is no way for the County of Gwinnett to manually change your billing cycle. The County bills approximately 250,000 customers per month. The county is split into portions, and reads one or two portions per day and bill the next day. Your billing date is based on which portion you live in.

Does the County of Gwinnett offer budget billing?

No, the County of Gwinnett does not offer any budget billing.

According to the County, Budget billing does not promote conservation. A customer on budget billing may not realize that they have a leak or other water-related problems at their property until they must pay the full amount of their bill, which could waste a great deal of water and money.

What happens if my water bill is past due in Gwinnett County, GA?

Any Gwinnett County Water Account that is past due is subject to disconnection. Every bill with a past-due balance includes this message: “WATER SCHEDULED TO BE DISCONNECTED ON (*SPECIFIC DATE*) IF PAYMENT IS NOT RECEIVED. PLEASE CONTACT US TO MAKE PAYMENT ARRANGEMENTS.”

Past-due accounts receive a disconnection date notice on past-due bills. Past-due accounts also receive a postcard with the disconnection date.