Pay Water Bill

Pay Water Bill

Pay Water Bill Online in Frederick County, Virginia using this service!

FAQs

What causes the periodic spikes in my water bill?

Outdoor leaks are often the culprit for large, one-time spikes in your bill. Silent toilet leaks are another common leak.

Why does my water smell like chlorine?

Chlorine is used to disinfect your water. A slight taste of chlorine is a good thing – it means that likely no bacteria are alive in your water. You may notice a more intense chlorine taste and odor in your water when we flush the lines in the spring. This is because during flushing we use a stronger form of chlorine. Keeping an open container of water in the refrigerator for drinking helps dissipate a strong chlorine taste and odor.

What is the policy on water service leaks?

If a customer finds a leak in the water line between the meter and the house, after repair and written notification, Frederick Water may adjust the customer’s bill by removing the charges for sewer lost by the leak. Frederick Water will have the final determination as to the amount of water lost by the leak. Bills will not be adjusted for more than two billing periods. 

Community Q&A

You can ask any questions related to this service here. We will try to answer them soon!

Service Reminders

We will notify you at the right time so that you never miss a due date again!

Pay Water Bill

Pay Water Bill

Pay Water Bill Online in Frederick County, Virginia using this service!

FAQs

What causes the periodic spikes in my water bill?

Outdoor leaks are often the culprit for large, one-time spikes in your bill. Silent toilet leaks are another common leak.

Why does my water smell like chlorine?

Chlorine is used to disinfect your water. A slight taste of chlorine is a good thing – it means that likely no bacteria are alive in your water. You may notice a more intense chlorine taste and odor in your water when we flush the lines in the spring. This is because during flushing we use a stronger form of chlorine. Keeping an open container of water in the refrigerator for drinking helps dissipate a strong chlorine taste and odor.

What is the policy on water service leaks?

If a customer finds a leak in the water line between the meter and the house, after repair and written notification, Frederick Water may adjust the customer’s bill by removing the charges for sewer lost by the leak. Frederick Water will have the final determination as to the amount of water lost by the leak. Bills will not be adjusted for more than two billing periods. 

Community Q&A

You can ask any questions related to this service here. We will try to answer them soon!

Service Reminders

We will notify you at the right time so that you never miss a due date again!

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