Pay Water Bill Online in Fairfield County, Connecticut using this service!
Quite often higher bills are the result of increased water usage. Adding water-using appliances, i.e. a washer or dishwasher, watering a new lawn, filling a swimming pool, or using an irrigation system can increase your water usage significantly.
If you have not had any water usage charges of this nature, then you should check your property for leaks. Our Leaks Cost Big Dollars Fact Sheet provides information on how to find a leak and explains how much water is wasted by leaks.
It is also possible that the bill covers additional days of use if your meter reading was not exactly 90 days after your last reading. Also, if your past bill(s) were 'estimated' and your current bill is based on an actual reading then it will include water usage above the amount estimated on the past bill(s). An explanation of an 'estimated' bill can be found below.
Residential customers are billed every three months, while some of the larger business and commercial customers are billed monthly.
Connecticut Water filed an application with the Connecticut Public Utilities Regulatory Authority (PURA) on January 15, 2021, to amend water rates. Existing base rates will stay the same until PURA conducts an extensive review and analysis of our rate application. The Office of Consumer Counsel and the Attorney General’s Office represents the interests of customers in the rate-setting process. PURA has up to 200 days to issue a decision on our application. Fairfield expects a decision in late summer with approved rates going into effect shortly after that.
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