A 10% Penalty will be applied to water, sewer and recycling charges when payment has not been received by 5 p.m. on the due date. Service will be discontinued if the bill remains unpaid for more than 30 days after the due date shown on the statement.

Service will not be resumed until all arrears plus an additional charge of $25 have been paid. A $75 charge applies if water is turned on after hours. The City of Evanston assumes no responsibility for what may happen on the premises as a result of the water being turned off.

The following are the options available to pay your water bill in the City of Evanston (IL):

• Pay By Mail: You can use the envelope enclosed in your bill or direct your remittance to the Water Billing Lock Box address:

      City of Evanston
     PO Box 4007
     Carol Stream, IL 60197- 4007

Please allow 7 working days for mail delivery & note that this Lock Box is for the payment of Water, Sewer, & Sanitation Service bills only.

• Pay in Person: You can make in person payments at the City of Evanston Civic Center located at:

      2100 Ridge Avenue
     Evanston, IL 60201

Payments are accepted at the  City Collector's Office located on the 1st floor or you may also use the 24 hour Depository Box located on the west side of the building. Payments made at the Depository Box after 10:30 am will be credited on the next business day.

• Pay by Phone: Evanston Water Bill Payments can be made on the phone by calling 888-990-4215.