No, this service is currently free of charge. However, if you pay your bill with a bank debit card and your bank returns the transaction, your payment will be reversed by the City of Elgin. We will charge your account the standard $25.00 fee for each returned transaction.

The City of Elgin is committed to providing a secure Internet environment for your transactions. We have taken precautions to ensure your information is transmitted safely and securely. The level of security is achieved in part by:

• Protecting the privacy and the confidentiality of the communications between your browser and our servers.
• Verifying that only authorized persons are allowed to access the online system.
• Maintaining isolation of our computers from the Internet.
• Credit card information stored in the C2G electronic “billfold” is highly encrypted.
• Offering 128-bit encryption that protects your information as it is sent across the Internet.

We chose VeriSign SSL for secure e-commerce and confidential communications.

We strongly urge you to use a browser that supports a level of 128-bit encryption for your security. Versions 4.0 or greater of Netscape and Microsoft Internet Explorer will support this level of security. If you use a different browser, verify that it supports this level of encryption for your security and confidence.

Click2Gov will accept partial payments. However, you must contact 311 if a payment plan is needed to pay the remaining balance.

If your water service has been shut off and you are paying a delinquent bill, you must contact 311 by dialing 3-1-1 or 847-931-6001 to re-establish your service.