Connecticut Water filed an application with the Connecticut Public Utilities Regulatory Authority (PURA) on January 15, 2021, to amend water rates.

Existing base rates will stay the same until PURA conducts an extensive review and analysis of our rate application. The Office of Consumer Counsel and the Attorney General’s Office represent the interests of customers in the rate setting process.

PURA has up to 200 days to issue a decision on our application. We expect a decision in late summer with approved rates going into effect shortly after that. For more information on our rate application visit www.ctwater.com/ratecase.

Visit our How to read your bill Web page which provides an explanation for the line items on our bill. If you still have questions, please call Customer Service at 1-800-286-5700. 

It all depends on your heating system and how long you will be away. We recommend you contact your plumber to see if your home’s interior pipes and fixtures need to be winterized. This is especially important if you have a hot-water heating system.

If your heat will be shut off for an extended period of time and the plumber drains and winterizes the system, please call us and schedule to have your water service shut off at the street. There is a turn on/turn off fee associated with this work. However, it may be needed to prevent the pipe that brings water into your home from freezing.

If you decide to leave the heat on while you’re away, it’s best to set your thermostat no lower than 55 degrees and have someone check to make sure your heating system is operating properly.

If you have any questions, please call one of our Customer Service representatives at 1-800-286-5700.