City of Charlotte residents can view and pay their water bill online using this service.
When a customer is disconnected, a $35 disconnect fee is applied to the account. If the customer's water service has been turned off, once the delinquent balance is paid and posted (including a $35 reconnect fee), water service will be turned on within 24 hours (including weekends and holidays).
Your first bill could arrive up to 60 days from the time water is turned on depending on when your bill is mailed during the billing cycle.
Payments made in person at an authorized retail cash payment location or at a government service center before 5 p.m. will post that same day. Another option is to pay by telephone before 5 p.m. by calling 311. (Convenience fees may apply.)
You can ask any questions related to this service here. We will try to answer them soon!