Pay your City of Cambridge, Massachusetts water bill online using this service. You will need your account number to locate your bill and pay online.

FAQs

What happens if my bill is not paid by the due date?

A delinquent letter is automatically sent requesting payment. 

Is there any Senior Discount Program?

The City offers a 15% discount, not to exceed $90 per fiscal year, to residents 65 years of age or older who own and occupy their one, two, or three-family homes. Any resident who was granted a Clause 41C elderly exemption on FY2013 real estate taxes will receive a 30% discount, not to exceed $180 per fiscal year. The City automatically grants this discount where applicable. 

My water service has been stopped for nonpayment. How can I restore my service?

Contact the Customer Service Department and a representative will let you know the amount that is owed. Once full payment has been received and a restoration order has been issued, your service will be restored within 24 hours. 

What are my payment options?

  • Pay at the bank
    You can pay your water bill through most chartered banks and financial institutions. Make a payment at a branch or through your financial institution's online or telephone banking system. You need to provide your account number to set this up as a payment option at your bank.
    Our office must receive payments by the due date to avoid interest charges. Be sure to pay before the due date as a bank payment may take as many as 5 business days to process.
  • Pre-authorized payment
    You can pay your water bill using a pre-authorized payment plan. Funds are withdrawn automatically from your bank account on the due date indicated on your bill. To sign up for this option you must fill out a pre-authorized application form and provide the City with a void cheque.
     
  • Pay by credit card
    You can choose to pay your water bill by credit card online or by phone. Use this service to pay online or call 1 (877) 810-7295 to pay by phone.
    Please note that this bill payment option is through a third party and is only available online and through the phone number provided. Paymentus Corporation charges a convenience fee for the use of their service. The fee is $2.50 for every payment up to $100.00 and $2.50 per hundred dollars or part thereafter.
  • Pay by mail
    Pay your water bill by sending a cheque made payable to the City of Cambridge. Mail your cheque to:
    City of Cambridge
    P.O. Box 427
    Cambridge, ON N1R 5W8
    Print your account number on the front of your cheque and include your bill stub. Do not send cash through the mail. Our office must receive payments by the due date to avoid interest charges.
    We add a charge to your water account if your cheque doesn't clear. Payment receipts are only valid if your cheque clears.
  • Pay using our dropbox
    Pay your water bill using our drop box at the Dickson Street entrance to the Administrative Offices at City Hall. This dropbox is accessible at all times. We only accept cheques made payable to the City of Cambridge. We do not accept cash payments made through dropbox.
    Print your account number on the front of your cheque and include your water bill stub. Our office must receive payments by the due date to avoid interest charges.
    We add a charge to your water account if your cheque doesn't clear. Payment receipts are only valid if your cheque clears.
     
  • Pay in person
    Pay your water bill in person during regular office hours at our Administrative Office located at:
    50 Dickson Street
    Cambridge, ON N1R 5W8
    Hours of Operation:
    Monday to Friday, 8:30 a.m. to 4:30 p.m.
    Make your payment at the cashier counter on the main floor by cash, cheque, or debit (Interac). We do not accept credit card payments at the cashier counter.
    We add a charge to your water account if your cheque doesn't clear. Payment receipts are only valid if your cheque clears. 

Community Q&A

You can ask any questions related to this service here. We will try to answer them soon!

Service Reminders

We will notify you at the right time so that you never miss a due date again!

Pay your City of Cambridge, Massachusetts water bill online using this service. You will need your account number to locate your bill and pay online.

FAQs

What happens if my bill is not paid by the due date?

A delinquent letter is automatically sent requesting payment. 

Is there any Senior Discount Program?

The City offers a 15% discount, not to exceed $90 per fiscal year, to residents 65 years of age or older who own and occupy their one, two, or three-family homes. Any resident who was granted a Clause 41C elderly exemption on FY2013 real estate taxes will receive a 30% discount, not to exceed $180 per fiscal year. The City automatically grants this discount where applicable. 

My water service has been stopped for nonpayment. How can I restore my service?

Contact the Customer Service Department and a representative will let you know the amount that is owed. Once full payment has been received and a restoration order has been issued, your service will be restored within 24 hours. 

What are my payment options?

  • Pay at the bank
    You can pay your water bill through most chartered banks and financial institutions. Make a payment at a branch or through your financial institution's online or telephone banking system. You need to provide your account number to set this up as a payment option at your bank.
    Our office must receive payments by the due date to avoid interest charges. Be sure to pay before the due date as a bank payment may take as many as 5 business days to process.
  • Pre-authorized payment
    You can pay your water bill using a pre-authorized payment plan. Funds are withdrawn automatically from your bank account on the due date indicated on your bill. To sign up for this option you must fill out a pre-authorized application form and provide the City with a void cheque.
     
  • Pay by credit card
    You can choose to pay your water bill by credit card online or by phone. Use this service to pay online or call 1 (877) 810-7295 to pay by phone.
    Please note that this bill payment option is through a third party and is only available online and through the phone number provided. Paymentus Corporation charges a convenience fee for the use of their service. The fee is $2.50 for every payment up to $100.00 and $2.50 per hundred dollars or part thereafter.
  • Pay by mail
    Pay your water bill by sending a cheque made payable to the City of Cambridge. Mail your cheque to:
    City of Cambridge
    P.O. Box 427
    Cambridge, ON N1R 5W8
    Print your account number on the front of your cheque and include your bill stub. Do not send cash through the mail. Our office must receive payments by the due date to avoid interest charges.
    We add a charge to your water account if your cheque doesn't clear. Payment receipts are only valid if your cheque clears.
  • Pay using our dropbox
    Pay your water bill using our drop box at the Dickson Street entrance to the Administrative Offices at City Hall. This dropbox is accessible at all times. We only accept cheques made payable to the City of Cambridge. We do not accept cash payments made through dropbox.
    Print your account number on the front of your cheque and include your water bill stub. Our office must receive payments by the due date to avoid interest charges.
    We add a charge to your water account if your cheque doesn't clear. Payment receipts are only valid if your cheque clears.
     
  • Pay in person
    Pay your water bill in person during regular office hours at our Administrative Office located at:
    50 Dickson Street
    Cambridge, ON N1R 5W8
    Hours of Operation:
    Monday to Friday, 8:30 a.m. to 4:30 p.m.
    Make your payment at the cashier counter on the main floor by cash, cheque, or debit (Interac). We do not accept credit card payments at the cashier counter.
    We add a charge to your water account if your cheque doesn't clear. Payment receipts are only valid if your cheque clears. 

Community Q&A

You can ask any questions related to this service here. We will try to answer them soon!

Service Reminders

We will notify you at the right time so that you never miss a due date again!

papergov

Papergov is the leading place to discover & act on all local government services.

papergov

Papergov is the leading place to discover & act on all local government services.

© 2022, Openly Technologies, Inc.