If your water has been turned off, due to nonpayment, you will need to visit the Albuquerque Water office at One Civic Plaza, make full payment on the account, and the property owner will need to sign a "Turn on Request" form.

If your meter has been removed, due to nonpayment, you will need to visit the Albuquerque Water office at One Civic Plaza, make full payment on the account, and the property owner will need to sign a "Meter Reset " form.

The Albuquerque Water Authority understands that ratepayers may, from time to time, experience financial difficulties that may make it difficult to pay their water bill on time. To help ratepayers manage these difficult times, the city offers customized payment agreements that enable them to gradually pay delinquent charges while maintaining water service. You will need to contact the Water Customer Account Representatives at (505) 842-WATR (9287) to inquire about the customized payment agreements.

The Budget Billing Program evenly distributes the total cost of your water, sewer, and refuse charges over a twelve-month billing period. Your bill amount will be consistent each month for the entire twelve-month billing period.

Budget Billing allows you to accurately budget for utility charges and eliminates paying greater amounts during the high-usage summer months. Budget bill amounts are recalculated annually before the January billing. Only residential property owners are eligible for this program. You can call the Customer Services at (505) 842-WATR (9287) to request a Budget Enrollment Form or enroll online.