Visalia Utility Customers have the following options to pay their bills: 

• Pay over the phone by calling our Visalia Utility Billing Center at 559-713-4499 Monday through Friday from 8 a.m. - 5 p.m.
  
• Pay by mailing the payment in the form of a check or money order to the following address:
  
  City of Visalia Utility Billing,
  P.O. Box 80268,
  City of Industry, CA 91716-8324
  
• Pay by walk-in to our payment counter at Visalia City Hall located at 707 W. Acequia from Monday through Friday between the hours of 8 a.m. - 4 p.m.
  
• Pay by placing your payment envelope in our outside drop-box located at City Hall West (on the west side of the building).

The City of Visalia has two discount programs for senior citizens. The programs allow seniors, who meet specific requirements, to reduce the amount paid for refuse and sanitary sewer services. The household may participate in either or both programs:

• The discounted sanitary sewer program allows households to reduce their sanitary sewer rate to $13.25 per month (Res. 09-25). 
• The reduced refuse program allows households to reduce their refuse rate to $12.75 (Res. 09-25) per month.