Cash payments are accepted at the Water Customer Service counter in City Hall during regular business hours. Water bills can also be paid by check or credit cards in person, and credit cards are accepted over the phone and online.  An after-hours drive-up, drop-box for checks is located in the City Hall parking lot.  It is white and looks like a standard large mailbox. By automatic debit from your checking account. A completed bank draft form and a voided check is required to activate. Payments via your on-line banking account, and mailed check payments should be addressed to:

City of San Juan Capistrano – Water Dept
Payment Processing Center
PO Box 7000

Please contact the Customer Service Division at 949-493-1515; at the recording, please choose option 1 to speak to a Customer Service representative regarding your bill, start or stop service, or to change the name on your account. 

As a public agency, water rates are set to recover the cost of water. We therefore cannot discount the water.