The City of Plano Utility Payment website is designed with Microsoft ASP.Net 3.5, and extensively uses AJAX technology. ASP.Net automatically detects the type of browser you are using, and is designed to render a page that is compatible with your browser. However, there are occasionally times when certain pages and functions do not work. 

Customers may request utility service using our online system, call our office, or come into the office to start new services. A security deposit of $100.00 for a residential account, plus a minimum $20.00 service fee, is required to establish a new account. A lease agreement may also be required. If no one can be home to connect the service, you may sign a release of liability at our office, or one can be faxed to you, that must be notarized to allow us to turn water on. Service connects requiring a Liability Release are to be scheduled during business hours Monday through Friday only. Commercial deposits are dependent upon the type of business and a service fee is charged per meter. These charges can be billed on your first utility bill. 

To sign up for Utility Service eBill, you must be a registered website user. Please refer to the information in “How Do I Register to Use Online Utility Services?” Once you have registered, and successfully logged into the website, access the “Customer Service” menu on the left side of the page and click on the “Billing Method” option. Then, click on the “Yes, I would like to enroll in eBill” check box and then click the “Submit” button. You are now signed up for eBill.