Pay your Pasadena City utility bill online using this service.
FAQs
Why my water bill is so high and what to do in this scenerio?
The water bill is determined according to the usage of water gallons used. If you think the bill is higher than the expected value, there may be some reasons . Like your water supply is leaking somewhere, or the second reason may be is the battery in your old radio transmitter. Maybe it's dead, and the city is unable to acquire your actual bill, and billing is estimated according to your most recent bill. And thirdly, maybe your meter is not functional.
In this scenario, you need to contact the city office, you can check your previous bills to have an idea of your monthly usage. Before taking any other step like calling a plumber or an electrician please contact the water billing department first. The department is always there to assist you.
What are the options for Utility Bill payments in the city of Pasadena?
The Treasurer office of the city of Pasadena Entertains its customers through several ways of payment methods. The customers can pay their bills by logging into their online accounts, they can check their history, and can request a payment extension also.Secondly, they can mail their payments checks or money orders to the following address
City of Pasadena, Municipal Services
P.O. Box 7120
Pasadena, CA 91109-7220
Thirdly, they can also be a part of Automatic Payment. For which they need to sign up for the debit card program of the city office so that their bills be automatically paid out of their savings account. For the signup application, they have to download the Direct Debit Application online . And send the complete application form to this address.
Pasadena Water & Power
Direct Debit Program
P.O. Box 7121
Pasadena, CA 91109-7121
If you want to email the application form, here is the email address WPD_CashHandling@cityofpasadena.net
Payments through the phone are also available in which a call is made to the customer service and you can pay by using your credit, debit, or Master cards.
You can also visit the office to pay the bill .the office will remain open from Monday through Friday, from 7:30 a.m. to 5:15 p.m. There you can pay with checks, cash, ATM cards, or money orders. The office address is
Municipal Services Payment Center / City Hall
100 N. Garfield Ave., Room N106
Pasadena, CA 91109
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