To register, they must have the last four digits of your social security number or EIN/Tax ID number on file. You won't be able to access the online system if they can't verify these numbers with their records.
If you encounter problems signing up or would like to check the social security or Tax ID number on file, call 702-870-4194 during regular business hours to speak with a representative. 

 Pay by phone
An easy-to-use voice-response system is available 24 hours a day and will guide you through:
• Checking your account status
• Hearing your payment due date
• Finding a payment location near you
• Making payments over the phone

To make payments by phone, you must have a current telephone number associated with your account. If so, then please:
1. Call 702-870-4194 from the phone with the number listed in your account.
2. Select option "2."
3. After the prompt, enter either your account number or the last four digits of the primary account holder's social security number.
 

If you cannot call from the phone number listed on your account, you will be asked to verify your account by entering two of the following:
• The phone number associated with your account
• Your account number
• The last four digits of the primary account holder’s social security number

Once you have verified your account, you may obtain information or pay your bill using your Visa, Discover, and MasterCard, American Express or Diners Club International card.
If you encounter problems using the system or would like to make sure the Water District has your correct telephone number, call Customer Services at 702-870-4194 during regular business hours to speak with a representative.

Pay at offices
Make payments by visiting our self-service payment kiosk at our Valley View office, 1001 S. Valley View Blvd., Las Vegas, NV 89107. The kiosk is available for customer use Monday through Friday, 7 a.m.–6 p.m.
• Cash
• Check
• Debit card (with credit card logo)
• American Express
• Discover
• MasterCard
• Visa
• Diners Club International (with Discover or MasterCard logo)
 

Big Bend Water District customers may make check, credit card, and cash payments at the kiosk located at 1520 Thomas Edison Drive.
Please note that their kiosks do not dispense change in coins. Any over-payment will be applied as a credit to your account.

Pay by mail
Mail payments to:
Las Vegas Valley Water District
P.O. Box 2921
Phoenix, AZ 85062-2921

Night drop
Drive through and drop off your check or money-order payment 24 hours a day at either of our two outside drop boxes: one at the Fulton entrance and the other at the West Charleston entrance to our office at 1001 S. Valley View Blvd., Las Vegas, NV 89107.
They post payments the next business day (no pending shutoffs, please). Please include your payment slip and write your account number on your check or money order.