Pay Utility Bill

Pay Utility Bill

Norfolk residents can view and pay their utility/sanitation bills online using this service.  You can pay online with One Time Pay or create an account to use extended e-billing features. 

FAQs

what are the ways to pay utility bills in Virginia County Norfolk?

 • DropBox - Convenient dropbox "fire hydrants" are located outside of City facilities. Only checks and money orders are accepted at the drop boxes. No cash, please. All payments deposited at a dropbox prior to noon on a business day will be posted that day. Payments deposited afternoon will be posted the next business day.
Mail - Send to HRUBS P. O. Box 71092 Charlotte, NC 28272-1092. Checks and money orders are accepted through the mail. No cash, please. Be sure to include your payment stub and write your account number on your check or money order.
Online - Go to the HRSD website and follow the instructions to enter payment information. You may register for frequent online payments or make a one-time payment.
Phone - Dial 1-844-257-6063 to make a payment. You may use a checking or savings account; debit or ATM card; or any Visa, MasterCard, or Discover credit card. You will need your HRUBS account. Please be prepared to record the confirmation number.
• If you need a copy of your most recent utility bill, please contact the Customer Service Division at 757-664-6700.
• Need assistance with paying your bill? Please visit the Norfolk Emergency Utility (Water) Payment Program or ShareH2O. 

How is your gas bill calculated?

Natural Gas Cost (30-40% of your annual bill)
Natural gas costs make up the largest portion of your Virginia Natural Gas bill. This is the charge for the gas you use during the billing month. It is calculated by multiplying your gas usage by the average cost per therm they pay for gas supplies. The amount you pay varies monthly based on the cost of gas and the amount you use. Virginia Natural Gas does not profit from gas costs; they pass their costs on to you without markup. 

Community Q&A

You can ask any questions related to this service here. We will try to answer them soon!

Service Reminders

We will notify you at the right time so that you never miss a due date again!

Pay Utility Bill

Pay Utility Bill

Norfolk residents can view and pay their utility/sanitation bills online using this service.  You can pay online with One Time Pay or create an account to use extended e-billing features. 

FAQs

what are the ways to pay utility bills in Virginia County Norfolk?

 • DropBox - Convenient dropbox "fire hydrants" are located outside of City facilities. Only checks and money orders are accepted at the drop boxes. No cash, please. All payments deposited at a dropbox prior to noon on a business day will be posted that day. Payments deposited afternoon will be posted the next business day.
Mail - Send to HRUBS P. O. Box 71092 Charlotte, NC 28272-1092. Checks and money orders are accepted through the mail. No cash, please. Be sure to include your payment stub and write your account number on your check or money order.
Online - Go to the HRSD website and follow the instructions to enter payment information. You may register for frequent online payments or make a one-time payment.
Phone - Dial 1-844-257-6063 to make a payment. You may use a checking or savings account; debit or ATM card; or any Visa, MasterCard, or Discover credit card. You will need your HRUBS account. Please be prepared to record the confirmation number.
• If you need a copy of your most recent utility bill, please contact the Customer Service Division at 757-664-6700.
• Need assistance with paying your bill? Please visit the Norfolk Emergency Utility (Water) Payment Program or ShareH2O. 

How is your gas bill calculated?

Natural Gas Cost (30-40% of your annual bill)
Natural gas costs make up the largest portion of your Virginia Natural Gas bill. This is the charge for the gas you use during the billing month. It is calculated by multiplying your gas usage by the average cost per therm they pay for gas supplies. The amount you pay varies monthly based on the cost of gas and the amount you use. Virginia Natural Gas does not profit from gas costs; they pass their costs on to you without markup. 

Community Q&A

You can ask any questions related to this service here. We will try to answer them soon!

Service Reminders

We will notify you at the right time so that you never miss a due date again!

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