Pay your Monrovia City water utility bill online using this service.

You will need your Account Number and Customer ID, also known as Customer Number, to access this services.  You can find them on your monthly billing statement.

FAQs

What if I don’t want to pay online? What other payment options do I have?

  • Pay by Phone: Phone payments may be made by calling 1-800-272-9829. Visa, Mastercard, Discover, American Express, and E-check payments are accepted.

    There is no fee to pay by phone. Please note that payments will be posted to your account the following day.  When asked for payment option, please select Option 3 (for all other payments) and when prompted for a jurisdiction code, please use 1573.
     
  • Mail-In: Payments may be sent via US mail, using the envelope enclosed in your billing statement.
     
  • Walk-In: Payments are accepted at our Utility Billing Office during normal business hours. An external drop box is also available for payments made outside of our normal business hours.
     
  • Online Banking: Most banks offer online banking payment solutions. These payments are initiated by you and are handled differently depending on your banking institution. Please note that receipt of payment may be delayed, depending on the institution, as some payments are sent via US mail. For more information, please contact your banking institution.
  • Electronic Funds Transfer (EFT) – The City’s EFT Program allows automatic payments from a current checking or savings account. When you are set up on our EFT program, you will still receive a paper bill that shows the amount automatically deducted from your checking or savings account.

    Please complete the EFT application here and contact the Utility Billing Office to complete the setup process. 

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