Using the City of Mesa 'My Utility Account', customers register and pay their bill with a credit card or bank draft. You can also setup automatic payments for each billing period.
A 2.37% Service Fee will be charged when a credit or debit card is used for utility bill payments using this service.
FAQs
What should I do to improve the security of my account information?
You'll never asked for your user name or password information by the city of Mesa. If you receive such calls or messages requesting this type of information, you are recommended not to even reply. Contact the city office for details.
For the proper working of your browser, it must have javascript enabled, and cookies allowed. You can turn on the javascript and cookies for sessions with your browser, and you can turn them off when it is finished.
If you don't feel safe in paying online, you can disallow access to your account information at any time by contacting customer service at 480-644-2221.
What type of security does the "my utility account" use to protect customer information?
Securing the customer data information is the core motto of the city of Mesa. Reasonable precautions are taken to protect data from being misused. There are standard procedures to void unauthorized access to alteration of electronic information. 128-bit encryption and SSL services are utilized to secure all the transactions.
There is another way of verification called "verify certificate". A link is provided on all those pages where the customer is supposed to do a payment. This checking of certificates ensures that you are a part of the city secure payment procedure.
Community Q&A
You can ask any questions related to this service here. We will try to answer them soon!