The Energy Assistance Program (EAP) can help you pay your heat and electric bills! EAP is a federally-funded program through the U.S. Department of   Health and Human Services (HHS) called the Low-Income Home Energy Assistance Program (LIHEAP). EAP provides a one-time annual benefit that can assist you with the high cost of home energy and can help if you are about to get disconnected. However, an EAP benefit will not cover all of your annual heating and electrics costs, so you should continue to pay your bills regularly.    

A gas, electric, water, or sewer utility employee:
    • Must make a reasonable effort to identify himself or herself before disconnecting service;
    • Should be able to answer any questions you may have about the   disconnection procedure, the reason for the disconnection, and the total amount of delinquent charges; and
    • Should attempt to verify whether any outstanding bills have been paid or are currently in dispute.
    If you can provide a paid receipt or other credible evidence of payment,   the employee is not allowed to disconnect service. Utilities are not required to collect any “on the spot” payments to prevent service disconnection. But they may. If you make an “on the spot” payment, be sure to get a written receipt showing the date and time, the payment amount, and the employee’s name and business address.

If your service is disconnected, the employee should provide the address and telephone number to contact to arrange for reconnection.
 

     Payment may be made   in one of the following ways:
 

    • Online
    Pay online 24/7. Credit and debit cards are accepted, and e-checks. A   convenience fee is charged and retained by our vendor for processing the payment. Your account number and a PIN, located on your monthly bill, are needed to access your information.
 

    • Auto Withdrawal
    Sign up for our Auto Withdrawal program by completing the form available at our office. Payments will be withdrawn from your account on the 15th of the month or the next business day. This service is free.
 

    • By Phone
    Pay by phone 24/7 by calling toll free (855)246-9327 and follow the automated instructions. A convenience fee is charged and retained by our vendor for processing the payment. Debit and credit cards are accepted. Make sure to have your bill available when calling.
 

    • By Mail
    Send your payment with remittance stub in the enclosed return envelope and mail to Cedar Lake Utilities, PO Box 707, Cedar Lake, IN 46303-0707. Postage is required. Please do not send cash through the mail. Payment must be received in our office before the delinquent date.
 

    • In Person at the Town Hall
    Bring your payment to the Town Hall located at 7408 Constitution Avenue.   You may pay in person during business hours or use the drop box located at the Town Hall parking lot.
 

    • In Person at Demotte State Bank
    Payments are accepted at De Motte State Bank located at 10119 West 133rd   Avenue. Please have your remittance stub available at the time of payment. Cash and checks accepted. Payments are considered on same-day business if made before 3:00 PM. This bank service is free of charge.