FAQs
What are the ways to pay the utility bills?
People can pay utility bills online, by phone or in-person.
• To pay online, visit the City's online bill pay service. Enter the account number and customer ID number to pay. You can access the online payment portal by clicking on the PAY NOW button
• To pay by phone, call 319-356-5066. This number will put you in line for the next available customer service representative who can take your payment or answer a billing or general utility question.
• To pay in person, stop by City Hall, 410 E. Washington St., and pay in the Revenue Division.
What is Surepay?
Sign up for SurePay and pay your City utility bill with direct automatic payments from your financial institution. Payments won't be late, lost, or forgotten. To sign-up, fill out the online application or print and deliver the printable application. You can also call 319-356-5066.
What is Utility Discount Program?
Eligible Iowa City utility customers can receive a discount of 60 percent of the minimum water and sewer charges, 60 percent of the monthly stormwater charge, and 75 percent of the refuse and recycling charges each month. Utility discount program information is available in several languages:
• English
• Espanol
• Arabic
• Chinese
Community Q&A
You can ask any questions related to this service here. We will try to answer them soon!