Pay Utility bill in Columbus City, Ohio online using this service. 

FAQs

What are the ways to pay the utility bills?

Pay Online - The fastest, most convenient way to pay your utility bill 24/7! You can pay online by credit card or by bank account (Please allow two business days for payments to post to your account).


Other Payment Options:


In Person - You can pay your bill at the Utility Billing Division, located in the City’s Administration Building, 1 Benjamin Franklin Way (the corner of Fourth Street and Riley Blvd.) Monday - Friday, 8:30 a.m. to 5:00 p.m., except holidays. We accept cash, check, and money order, MasterCard, Visa, American Express, and Discover.
• By Mail - You can mail your payment, but please assure you mail it in time to be received by the due date! Make all checks payable to the City of Franklin.
Online Banking - Many banks offer online bill pay to their customers - check with your banking institution to see if this option is available.
After Hours Drop Box - There is an After Hours Drop Box located in the City Administration Building’s parking lot - but please don’t deposit cash! To utilize the DropBox, please place your bill and check or money order in a sealed envelope 

How is my Monthly Utility Bill Calculated?

The City bills its customers on a monthly basis for water service, sewer service, trash pick-up, and stormwater utility. The water and sewer services are billed in arrears and the trash pick-up and stormwater utility are billed currently and will be retroactive back to your move-in date.


The water meters are read monthly, you will receive a bill based on actual use.
If you are a new resident with no usage history, the first two months of the quarter will be billed based on the minimum usage of 0-1000 cubic feet. If there is more than one individual in your household, we recommend that you overpay these estimated bills, as the average usage per person is approximately 1000 cubic feet per quarter. For example, if there four people in your household, your third actual reading bill could be quite costly depending upon how much water your family uses. If you wish to overpay your bill, please contact the Utility Billing Division at (937) 746-9921 and we will assist you in calculating the payment based on the average consumption of the number of persons in your household.
Please remember that if you water your lawn, it may result in a higher than usual water bill, particularly on the third month’s actual reading bill. If you would like to purchase a separate water tap for a lawn sprinkler system, please contact the Water & Sewer Superintendent, Steve Inman, at the Public Works Department at (937) 746-5001. 

Community Q&A

You can ask any questions related to this service here. We will try to answer them soon!

Service Reminders

We will notify you at the right time so that you never miss a due date again!

Pay Utility bill in Columbus City, Ohio online using this service. 

FAQs

What are the ways to pay the utility bills?

Pay Online - The fastest, most convenient way to pay your utility bill 24/7! You can pay online by credit card or by bank account (Please allow two business days for payments to post to your account).


Other Payment Options:


In Person - You can pay your bill at the Utility Billing Division, located in the City’s Administration Building, 1 Benjamin Franklin Way (the corner of Fourth Street and Riley Blvd.) Monday - Friday, 8:30 a.m. to 5:00 p.m., except holidays. We accept cash, check, and money order, MasterCard, Visa, American Express, and Discover.
• By Mail - You can mail your payment, but please assure you mail it in time to be received by the due date! Make all checks payable to the City of Franklin.
Online Banking - Many banks offer online bill pay to their customers - check with your banking institution to see if this option is available.
After Hours Drop Box - There is an After Hours Drop Box located in the City Administration Building’s parking lot - but please don’t deposit cash! To utilize the DropBox, please place your bill and check or money order in a sealed envelope 

How is my Monthly Utility Bill Calculated?

The City bills its customers on a monthly basis for water service, sewer service, trash pick-up, and stormwater utility. The water and sewer services are billed in arrears and the trash pick-up and stormwater utility are billed currently and will be retroactive back to your move-in date.


The water meters are read monthly, you will receive a bill based on actual use.
If you are a new resident with no usage history, the first two months of the quarter will be billed based on the minimum usage of 0-1000 cubic feet. If there is more than one individual in your household, we recommend that you overpay these estimated bills, as the average usage per person is approximately 1000 cubic feet per quarter. For example, if there four people in your household, your third actual reading bill could be quite costly depending upon how much water your family uses. If you wish to overpay your bill, please contact the Utility Billing Division at (937) 746-9921 and we will assist you in calculating the payment based on the average consumption of the number of persons in your household.
Please remember that if you water your lawn, it may result in a higher than usual water bill, particularly on the third month’s actual reading bill. If you would like to purchase a separate water tap for a lawn sprinkler system, please contact the Water & Sewer Superintendent, Steve Inman, at the Public Works Department at (937) 746-5001. 

Community Q&A

You can ask any questions related to this service here. We will try to answer them soon!

Service Reminders

We will notify you at the right time so that you never miss a due date again!

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