Bills are mailed by the last business day of each month with a due date of the 15th of the following month. Your bill includes meter and consumption information used to calculate utility charges. In addition, your utility bill includes a 13-month graph to illustrate your usage patterns for electric and water services. Enclosed with each bill are a remittance stub and a return payment envelope. If you prefer to receive an email bill, go to www.westerville.org/billpay to register for access to the online customer portal. At that site, you can opt to receive Email bills and Email notices.
The following bill paying options are offered by the City of Westerville:
1. Mail your payment to: City of Westerville, PO BOX 6107, Westerville, OH 43086-6107
2. Pay in person at the Utility Billing Department, 64 E. Walnut St, 8:00 a.m. – 5:00 p.m.
3. Drop boxes available at 64 E. Walnut St. and 21 S. State St.
4. Electronic bank drafting of your payment on the 15th of each month.
5. On-line bill pay programs offered by banks or other bill payment vendors
Please contact Customer Service at (614) 901-6430 to discuss a payment plan to resolve your account balance.
You can ask any questions related to this service here. We will try to answer them soon!