The City offers online services for utility customers. Just click on the ONLINE SERVICES link and register for the online services. You will receive an email that will provide you with your chosen login and a temporary password.  You can choose to keep the password or you can change it to a password that you prefer.  Once your account is set up, you can view your account information anytime, day or night, to obtain your account status, history of consumption for both water and electric, payment history and comparison to prior periods. If you choose, you can also pay your bill online* using a debit or credit card.  Click here for instructions for using the online service.

Payments are due by the 20th of the month. Failure to pay your account in full will cause a 10% penalty to be added to your account. If unpaid by the last day of the month, your account is subject to disconnect. Reconnects are scheduled only after the customer has paid the bill in full and paid the reconnect fee. Payments for reconnection after hours must be paid by money order or cashier's check. In addition, the deposit requirement is subject to adjustment any time a disconnect for non-payment (including bad checks) occurs. 

An application for service may be submitted on line or downloaded and returned to the Burnet Municipal Office.  You must provide proof of residence (a lease contract, a deed or purchase contract, etc.) and a government issued photo identification card (a state issued driver's license or identification card, passport, US military ID, etc.), and place a deposit on the account. If the application is for a residence, you must list all responsible adults who will reside at the residence and the application will have to be signed by all responsible adults. Any outstanding balances owed to the City from prior utility accounts must be paid in full before new service can be established. Applications turned in before 1:00 p.m. are usually completed the same day, Monday through Friday. Applications turned in after 1:00 p.m. are usually completed the next day.