Pay your Utility bill from the City of Ames, Iowa online using this service. You will need your Customer Account ID/Number and location ID to access your bill and pay online. 

FAQs

What payment options do I have for City of Ames Utilities?

Pay In Person:

Utility payments can be made in person at the cashier’s window located in the lobby of the City Hall building at 515 Clark Avenue. The cashier’s window is open from 8 a.m. to 5 p.m., Monday through Friday, except Holidays.  Payments received by 3 p.m. are recorded on the same business day as the payment was made.  Payments received after 3 p.m. are recorded on the next business day.  Payments may be made with cash, check, or money order.

Payment Dropboxes:

A drive up dropbox is located in front of the City Hall Building at 515 Clark Avenue.  Payments placed in this dropbox by 3 p.m. are recorded on the same business day as the payment was made.  Payments placed in the dropbox after 3 p.m. are recorded on the next business day.  Business days are Monday through Friday, except Holidays.

A walk up dropbox is located along the sidewalk on the west side of the 200 block of Welch Avenue.  Payments placed in this dropbox before 7 a.m. are recorded on the same business day as the payment was made.  Payments placed in the dropbox after 7 a.m. are recorded on the next business day.  Business days are Monday through Friday, except Holidays. 

Pay by Mail:

Utility payments can be mailed to Utility Customer Services, P.O. Box 811, Ames, IA 50010.  Please allow 5 to 7 days for your payment to be recorded.

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