With this online system, you can report any non-emergency incidents to the Austin Police Department. The entries into this system are for incidents that are not in progress and no threat of immediate harm to anyone exists. 

FAQs

When should I call 9-1-1?

Residents should call 9-1-1 only for police, fire or medical emergencies. When calling 9-1-1, stay on the line and try to remain calm with your information ready. If you are calling to file a police report, it can be made by calling Teleserve at 3-1-1. If you are calling from an area code other than (512) the number to 3-1-1 is 512-974-2000. To contact a specific police employee or unit call 512-974-5000. 

How are criminal allegations investigated?

Visit the Office of Police Monitor’s Web site and the Austin Police Department's Special Investigation Unit.

Why haven’t I heard from my detective yet?

The case must be submitted through a computerized system that checks for errors and routes the report to the appropriate division. Once the case arrives to the correct division, a supervisor must assign the case to a detective. Once the case is assigned, it is prioritized by the detective. If there is an error in the way the report was written or filed a delay is possible. If the detective is working weekends, nights or hours outside of the time the case was assigned a delay is possible.

Community Q&A

You can ask any questions related to this service here. We will try to answer them soon!

Service Reminders

We will notify you at the right time so that you never miss a due date again!

With this online system, you can report any non-emergency incidents to the Austin Police Department. The entries into this system are for incidents that are not in progress and no threat of immediate harm to anyone exists. 

FAQs

When should I call 9-1-1?

Residents should call 9-1-1 only for police, fire or medical emergencies. When calling 9-1-1, stay on the line and try to remain calm with your information ready. If you are calling to file a police report, it can be made by calling Teleserve at 3-1-1. If you are calling from an area code other than (512) the number to 3-1-1 is 512-974-2000. To contact a specific police employee or unit call 512-974-5000. 

How are criminal allegations investigated?

Visit the Office of Police Monitor’s Web site and the Austin Police Department's Special Investigation Unit.

Why haven’t I heard from my detective yet?

The case must be submitted through a computerized system that checks for errors and routes the report to the appropriate division. Once the case arrives to the correct division, a supervisor must assign the case to a detective. Once the case is assigned, it is prioritized by the detective. If there is an error in the way the report was written or filed a delay is possible. If the detective is working weekends, nights or hours outside of the time the case was assigned a delay is possible.

Community Q&A

You can ask any questions related to this service here. We will try to answer them soon!

Service Reminders

We will notify you at the right time so that you never miss a due date again!

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