Apply for Medicaid Online in the State of New York using this service.

FAQs

How do I order a new benefit card?

 

If your Medicaid is with your LDSS, to order a new Medicaid Benefit Identification Card, please call or visit your local department of social services.

If your Medicaid is with the Marketplace (NY State of Health) and you need to order a new benefit card please call the call center at 1-855-355-5777.

Members residing in the five boroughs of NYC can call the HRA Infoline at 1 (718) 557-1399 or the HRA Medicaid Helpline at 1(888) 692-6116.

How often do I have to renew?

 

Most renewals are on an annual basis. You will receive a renewal packet by mail prior to your renewal date. Your packet will let you know if there are other methods available to you for recertification such as phone or internet renewal.

Please note that Medicaid mail cannot be forwarded. This means that if you changed your address at the post office and not with the Medicaid office, you will not receive your Medicaid mail. You must notify your Medicaid office of all address changes to ensure you receive any notices sent by them.

How do I report Medicaid fraud?

 You can report Medicaid fraud by calling the Fraud Hotline 1-877-873-7283 or by filing a complaint online

Community Q&A

You can ask any questions related to this service here. We will try to answer them soon! You can choose the option of "Post as Guest" below to post anonymously.

Setup a Reminder

We will notify you at the right time so that you never miss a due date again!

Apply for Medicaid Online in the State of New York using this service.

FAQs

How do I order a new benefit card?

 

If your Medicaid is with your LDSS, to order a new Medicaid Benefit Identification Card, please call or visit your local department of social services.

If your Medicaid is with the Marketplace (NY State of Health) and you need to order a new benefit card please call the call center at 1-855-355-5777.

Members residing in the five boroughs of NYC can call the HRA Infoline at 1 (718) 557-1399 or the HRA Medicaid Helpline at 1(888) 692-6116.

How often do I have to renew?

 

Most renewals are on an annual basis. You will receive a renewal packet by mail prior to your renewal date. Your packet will let you know if there are other methods available to you for recertification such as phone or internet renewal.

Please note that Medicaid mail cannot be forwarded. This means that if you changed your address at the post office and not with the Medicaid office, you will not receive your Medicaid mail. You must notify your Medicaid office of all address changes to ensure you receive any notices sent by them.

How do I report Medicaid fraud?

 You can report Medicaid fraud by calling the Fraud Hotline 1-877-873-7283 or by filing a complaint online

Community Q&A

* We will only use your email to notify about the Q&A!

Setup a Reminder

We will notify you at the right time so that you never miss a due date again!

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