Frequently asked questions from City of Gastonia

What is the billing cycle for utilities in Gastonia, NC?

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City of Gastonia Utilities customers are billed on a monthly basis.

How can I pay my Utility bill in the City of Gastonia?

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City of Gastonia customers have the following options available for paying their monthly utility bill:

  • Payment by Mail: Included with your monthly City of Gastonia utility bill is a blue window envelope that you can use to mail your payment. Please tear off the lower bill stub portion of your bill to include with your payment and make sure the return address shows through the window on the envelope.

    It is recommended to include your account number on your check or money order. In the event that you have lost your blue return envelope or do not have your bill with the remittance address, you can send utility payments to the following address:

    City of Gastonia
    PO Box 580068
    Charlotte NC 28258-0068
  • Payment Kiosks: If you prefer to pay in cash, the City of Gastonia has 5 Automated Bill Payment Centers (Kiosks). These payment centers work very much like bank ATMs and can process payments made in cash or by debit/credit card.

    Customers must have their 8-digit City of Gastonia account number and address information to make a payment, or in some cases may access their account using the service location address and last 4 digits of their Social Security Number.
  • Ace Cash Express: If you still prefer to pay your bill in person, you also have the option to make your payments at Ace Cash Express 2597 W. Franklin Blvd. Customers are charged a $1.00 convenience fee for this option.
  • 24-Hour Dropbox Locations: 24-hour payment drop boxes are located behind the Garland Business Center on York Street, and also outside Cramerton Town Hall. Payments should be made by check or money order only.

    Please include the payment remittance portion of your bill. Also, please make sure the name, address and account number are noted on the check or money order. Kindly note that there are earlier cut-off times posted at each of these locations for same-day processing of your payment.
  • Pay By Phone: You can make phone payments using MasterCard, VISA, Discover or Electronic check, with no additional fees, by calling one of the following numbers:

    Automated Customer Service Line: 704-866-6716, Options 2 & 2
    Paymentus Corporation: 1-888-484-9465 (third party provider the city is working with)

    Please be sure to have your account number and billing zip code. Please note that payments made after 5:00pm, on weekends or holidays, will be posted the next business day.
  • Pay Online: You can make online payments for your water bill online by clicking the PAY NOW button above. 

When are property taxes due in Gaston County, North Carolina?

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For real estate, individual personal property, and business personal property, taxes are due September 1st for that current tax year. However, you can make prepayments prior to the bills coming out. These taxes will become delinquent after January 5th of the following year and subject to enforced collections efforts. 

What happens if my Gaston County Property taxes become delinquent?

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Gaston County delinquent taxes are subject to all tax collection remedies such as: levy, garnishment of wages, rents, attachment of bank accounts, foreclosures, and/or turning your account over to an outside collection agency.

Are there any Tax Relief programs available in Gaston County, NC?

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North Carolina laws provide three types of Property Tax Relief for North Carolina Residents:

  • Elderly or Disabled Exclusion
  • Disabled Veteran Exclusion
  • Circuit Breaker Property Tax Deferment

To know more about these and how to apply for them, please contact the Gaston County Tax Office.