Frequently asked questions from City of Charlotte

What are the delinquency disconnect and reconnect fees for water in Charlotte, NC?

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When a customer is disconnected, a $35 disconnect fee is applied to the account. If the customer's water service has been turned off, once the delinquent balance is paid and posted (including a $35 reconnect fee), water service will be turned on within 24 hours (including weekends and holidays).

When should I expect my first bill?

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Your first bill could arrive up to 60 days from the time water is turned on depending on when your bill is mailed during the billing cycle.

What's the fastest method to pay my bill to restore service or pay a delinquent bill?

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Payments made in person at an authorized retail cash payment location or at a government service center before 5 p.m. will post that same day. Another option is to pay by telephone before 5 p.m. by calling 311. (Convenience fees may apply.)

What are the different taxable property in Mecklenburg County, North Carolina?

Featured in Pay Property Taxes, County of Mecklenburg

Mecklenburg County property taxes are based on the value of taxable property.  Examples of taxable property are real estate, registered motor vehicle, and personal property.  

Real Estate Property tax is based on the value of real estate as of January 1st of the current year.  Real estate property refers to the physical land and everything attached to the land such as houses, barns, garages, etc.  Real estate property also includes property that can be removed from the land such as a single-wide mobile home attached to a foundation. 

Registered Motor Vehicle tax is based on the value of the vehicle as of January 1st of the current year.  Registered motor vehicles within the City of Charlotte are also assessed a $30.00 auto fee.  Owners must pay their vehicle taxes in full before they can renew their registration.

Personal Property tax is based on the value of the personal property as of January 1st of the current year. Personal property includes individual personal property and business personal property. Examples of individual personal property are boats, campers, airplanes, and income producing farm equipment. Examples of business personal property are machinery, equipment, furniture, computers, and supplies. 

How to Pay Water Bill Online in the City of Charlotte?

You can access all the information on how to Pay Water Bill Online here.

How to Submit a Public Records Request Online in the City of Charlotte?

You can access all the information on how to Submit a Public Records Request Online here.

How to Pay Business Tax Online in the City of Charlotte?

You can access all the information on how to Pay Business Tax Online here.

How to Pay Property Taxes Online in the City of Charlotte?

You can access all the information on how to Pay Property Taxes Online here.

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