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Frequently asked questions from City of Evanston

What happens for delinquent water bills in Evanston, IL?

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A 10% Penalty will be applied to water, sewer and recycling charges when payment has not been received by 5 p.m. on the due date. Service will be discontinued if the bill remains unpaid for more than 30 days after the due date shown on the statement.

Service will not be resumed until all arrears plus an additional charge of $25 have been paid. A $75 charge applies if water is turned on after hours. The City of Evanston assumes no responsibility for what may happen on the premises as a result of the water being turned off.

What are the options to pay my water bill in Evanston, IL?

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The following are the options available to pay your water bill in the City of Evanston (IL):

  • Pay By Mail: You can use the envelope enclosed in your bill or direct your remittance to the Water Billing Lock Box address:

      City of Evanston
     PO Box 4007
     Carol Stream, IL 60197- 4007

Please allow 7 working days for mail delivery & note that this Lock Box is for the payment of Water, Sewer, & Sanitation Service bills only.

  • Pay in Person: You can make in person payments at the City of Evanston Civic Center located at:

      2100 Ridge Avenue
     Evanston, IL 60201

Payments are accepted at the  City Collector's Office located on the 1st floor or you may also use the 24 hour Depository Box located on the west side of the building. Payments made at the Depository Box after 10:30 am will be credited on the next business day.

  • Pay by Phone: Evanston Water Bill Payments can be made on the phone by calling 888-990-4215. 

What are the due dates for the first and second installments of the Cook County property tax bill?

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Cook County property taxes are always paid in 2 installments every year.

The first installment due date is always March 1st.

The mailing date of the second installment property tax bill can vary since it cannot be mailed until the Board of Review has concluded every appeal for Cook County for that particular tax year and new tax rates have been calculated. Typically, the second installment tax bill will be mailed on July 1st or after.

Where can I find Cook County (IL) Tax Code, and what does it mean?

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Your property tax bill will have the Tax Code on the top of the tax bill.

The Tax Code is the composite code that contains all of the individual taxing agencies and their tax rates used to determine the composite rate in calculating the total amount of your tax bill. Taxing agencies and their individual rates are detailed on your property tax bill.

You can find all info about Tax Extension Terms and Tax Rates from the Cook County Clerk’s Office here.

What should I do if I am sick?

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If you think you have been exposed to COVID-19 and develop a fever and symptoms, such as cough or difficulty breathing, call your healthcare provider for medical advice.

You can read more about what the CDC recommends here:

What are the symptoms of COVID-19?

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The most common symptoms of COVID-19 are fever, tiredness, and dry cough. Some patients may have aches and pains, nasal congestion, runny nose, sore throat or diarrhea. These symptoms are usually mild and begin gradually. Some people become infected but don’t develop any symptoms and don't feel unwell.

Most people (about 80%) recover from the disease without needing special treatment. Around 1 out of every 6 people who get COVID-19 becomes seriously ill and develops difficulty breathing. Older people, and those with underlying medical problems like high blood pressure, heart problems or diabetes, are more likely to develop serious illness.

People with fever, cough and difficulty breathing should seek medical attention.

Where can I find more information about all the cases in the US?

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You can find a detailed map with the spread of the cases here:

How long can I receive unemployment benefits in Illinois?

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​Assuming you are eligible, it is possible to receive as many as 26 weeks of benefits within your benefit year.  The Monthly Base Amount (WBA x 26) is the total gross amount of money you will receive (not including dependent allowance).  

Why did I get an overpayment notice from the Illinois Department of Employment Security (IDES)?

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Overpayments generally occur due to under-reporting of wages when certifying or a deny determination for an issue that retroactively disqualifies benefits already received.  Contact Claimant Services at 800-244-5631 for questions and info on appeal rights. 

If IDES has determined that you have been improperly paid unemployment insurance benefits, the amount of the overpayment will appear on the Notice of Reconsidered Determination and Recoupment Decision. By law, you must repay the entire amount you owe [Section 900 of the Illinois Unemployment Insurance Act (820 ILCS 405/900)]. If you are unable to pay the entire amount in one lump sum, you may enter into a monthly installment plan.