Frequently asked questions from City of Ankeny

How can I pay my Utility bill in Ankeny, Iowa?

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  • Pay by Mail: You can mail your Utility bill payments to City of Ankeny, 220 W. First St., Ankeny, Iowa 50023
  • Pay in Person: You can pay in person at the Public Services Building, 220 W. First St. Monday - Friday, 8 AM - 5 PM
  • After Hours Drop Box: Payments can be placed in the white drop box labeled Utility Billing located outside at the Public Services Building.
  • AutoPay: The City can debit your checking account, savings account, or credit card automatically every month. You will need to sign an authorization form and submit to the City of Ankeny in order for this to work. 
  • Pay by Phone: The City accepts Visa, MasterCard, and Discover credit/debit card payments over the phone during business hours.
  • Pay Stations: Ankeny Hy-Vee locations accept utility bill payments. Please allow 7-10 days for your payment to be received and posted. Pay station payments not received at the City of Ankeny office by the date specified on your statement may be assessed a delayed payment fee.

What are the symptoms of COVID-19?

Featured in Corona COVID-19 Response, State of Iowa

The most common symptoms of COVID-19 are fever, tiredness, and dry cough. Some patients may have aches and pains, nasal congestion, runny nose, sore throat or diarrhea. These symptoms are usually mild and begin gradually. Some people become infected but don’t develop any symptoms and don't feel unwell.

Most people (about 80%) recover from the disease without needing special treatment. Around 1 out of every 6 people who get COVID-19 becomes seriously ill and develops difficulty breathing. Older people, and those with underlying medical problems like high blood pressure, heart problems or diabetes, are more likely to develop serious illness.

People with fever, cough and difficulty breathing should seek medical attention.

Where can I find more information about all the cases in the US?

Featured in Corona COVID-19 Response, State of Iowa

You can find a detailed map with the spread of the cases here:

What should I do if I am sick?

Featured in Corona COVID-19 Response, State of Iowa

If you think you have been exposed to COVID-19 and develop a fever and symptoms, such as cough or difficulty breathing, call your healthcare provider for medical advice.

You can read more about what the CDC recommends here:

Where do I find the reported Coronavirus cases in Iowa?

Featured in Corona COVID-19 Response, State of Iowa

You can find the latest numbers on reported Coronavirus COVID-19 cases in Iowa here

Who is qualified to register?

Featured in Register to Vote, State of Iowa

To qualify to register to vote, you must be:

  • A U.S. citizen,
  • An Iowa resident, and
  • At least 17 1/2 years old (must be 18 years old by election day to vote.)

You cannot:

  • Be a convicted felon (unless your voting rights have been restored),
  • Be judged mentally incompetent to vote by a court, or
  • Claim the right to vote in any other place.

How long do my Unemployment Insurance benefits last in Iowa?

Featured in Apply for Unemployment Insurance Benefits, State of Iowa

The UI benefit year in Iowa is one year from the claim effective date. Benefits are paid until the Maximum Benefit Amount (MBA) is reached or the benefit year ends.

When should I file an application for benefits?

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You can file an initial claim the same week you are unemployed or working reduced hours. Do not wait until you have returned to work to file your claim. Your unemployment insurance claim DOES NOT begin on the date your job ended or your hours were reduced. Your claim is effective the Sunday of the week you apply.

Who is eligible for Unemployment Insurance Benefits in Iowa?

Featured in Apply for Unemployment Insurance Benefits, State of Iowa

To be eligible for UI benefits in the State of Iowa, the claimant must:

  • be totally or partially unemployed
  • have worked and earned a minimum amount of wages in work covered by UI in the last 15 to 18 months
  • have lost his or her job through no fault of their own
  • be able and available for work
  • verify their identity through online verification or provide required documents
  • be actively seeking work (work search may be waived if certain criteria are met)
  • be registered for work (unless the work search requirement is waived).

What information is required to apply for Unemployment Insurance (UI) benefits online in Iowa?

Featured in Apply for Unemployment Insurance Benefits, State of Iowa

The following information is needed when filing for UI benefits online in Iowa:

  • social security number
  • name, payroll address and telephone number of your last employer
  • start and end dates of your last job
  • whether or not you will receive vacation pay, severance, etc.
  • alien registration number (if not a U.S. citizen or permanent refugee)
  • DD-214 (Member 4) if you served in the U.S. military during the last 18 months
  • Verifying your identity by answering security questions
  • Standard Form 8 (SF-8) if you worked for the federal government in the last 18 months
  • name(s), date(s) of birth, and social security number(s) of any dependents that are claimed as exemptions on your federal income tax return
    • Spouses may be claimed as a dependent if their gross wages were $120.00 or less in the week prior to filing your claim.
    • Self-employment does not count as gross wages for dependent purposes.