Frequently asked questions from City of Lawrenceville

Can i pay my utility bill by phone?

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Sure, Lawrenceville Utility payments may be made by phone using the city's automated system by calling toll free to 844-878-2841.

Will my utilities be disconnected for non-payment?

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Utility accounts in Lawrenceville with an outstanding balance 20 days after the original billing date are subject to disconnection for non-payment. A $30 cutoff administrative fee will be charged to all customers who have not made a payment in full through the website, in the office, or by phone before the day that services are subject to disconnection.

Customers who make a payment after 4 p.m. on the day of disconnection and wish for their services to be restored the same day will be charged a $45 after-hours fee in addition to the $30 cutoff administration fee. Customers will need to call the after-hours utility line at 770-339-2410 after 5 p.m. to request for services to be restored.

What is the penalty for late payment of Utility bills in Lawrenceville, GA?

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Lawrence Utility bills not paid by the due date are subject to a 10% late fee on the outstanding current balance. A Late Notice is usually mailed to customers with an outstanding balance 16 days after the original billing date. 

Please note that late fees are not removed from residential accounts. Commercial accounts may apply for removal of one late fee per 12 months.

Where can I pay my utility bill?

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Payments for the City of Lawrenceville Utilities can be made in person using cash, check, money order, Visa or MasterCard credit or debit cards at the City Hall during regular business hours. After hours payments may be made using the night drop box located beside the drive-thru payment window.

Please note that payments received after 5 p.m. are posted to accounts on the next business day and may be subject to additional fees and penalties.

Can i mail my payments?

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If your case does not require a mandatory court appearance, you can mail your payment.  Please make your money order or cashier's check payable to the Lawrenceville Municipal Court and mail to:

      Lawrenceville Municipal Court
     P.O. Box 2200
     Lawrenceville, Georgia 30046

Please make sure your citation number is referenced on the money order or cashier's check. Payment by mail must be received a minimum of 1 business day prior to your court date. 

What are other ways to pay water bill?

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Pay by Phone Anytime Day or Night

You can use your Visa, MasterCard, or Discover to pay your water bill 24 hours a day, seven days a week (including holidays). Please call 678.376.6800 and follow the voice prompts. Please do not use this option after normal business hours if your water service has been interrupted or if your account is past due as your payment can take 24 to 48 hours to post to your account.

Pay by Mail

You can mail your payments to our remittance address:
    Gwinnett County Water Resources
P. O. Box 71225
    Charlotte, NC 28272-1225

To ensure proper posting of your payment, please include your payment coupon along with your check and write your account number on your check.

Pay in Person

You can make your cash, check, Visa, Mastercard, or Discover Card payment in person at our office located at:

684 Winder Highway
Lawrenceville, GA 30045

Is it possible to change my water billing cycle to coincide with my pay date?

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Unfortunately, there is no way for the County of Gwinnett to manually change your billing cycle. The County bills approximately 250,000 customers per month. The county is split into portions, and reads one or two portions per day and bill the next day. Your billing date is based on which portion you live in.

Does the County of Gwinnett offer budget billing?

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No, the County of Gwinnett does not offer any budget billing.

According to the County, Budget billing does not promote conservation. A customer on budget billing may not realize that they have a leak or other water-related problems at their property until they must pay the full amount of their bill, which could waste a great deal of water and money.

What happens if my water bill is past due in Gwinnett County, GA?

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Any Gwinnett County Water Account that is past due is subject to disconnection. Every bill with a past-due balance includes this message: “WATER SCHEDULED TO BE DISCONNECTED ON (*SPECIFIC DATE*) IF PAYMENT IS NOT RECEIVED. PLEASE CONTACT US TO MAKE PAYMENT ARRANGEMENTS.”

Past-due accounts receive a disconnection date notice on past-due bills. Past-due accounts also receive a postcard with the disconnection date.

How do I know if my payment was posted to my case?

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Payment(s) may take 1-3 business days to post to your case. To verify that your payment has been applied to your case, you can check your case status here:

What are my options for dealing with Gwinnett County if I am out of the State?

Featured in Pay for Traffic Citation, County of Gwinnett

You have the following options to respond to your Gwinnett County Traffic Citations: 

  • MANDATORY COURT APPEARANCE: If you live outside Georgia and have a citation that requires a mandatory court appearance, it may be necessary for you to hire legal counsel to represent you if you are unable to attend court.
  • NON-MANDATORY COURT APPEARANCE: If you received a traffic citation or citation issued by Animal Control then you will need to contact Recorder's Court to find out how much your citation can be paid for without appearing in court. However, if you wish to appear in Court, live outside Georgia, and cannot appear on your court date, it may be necessary for you to hire legal counsel to represent you.

How can I pay for a traffic citation from Gwinnett County, GA?

Featured in Pay for Traffic Citation, County of Gwinnett

If you received a traffic citation from Gwinnett County that does NOT require a mandatory court appearance, you may pay your ticket by one of the following methods:

  • Pay by Mail: You can mail for the amount mentioned on your traffic citation in the form of Money order or cashier's check to the Gwinnett County Recorder's Court.
  • Pay in Person: Gwinnett County Traffic Fines may be paid in person by money order, cashier's check, cash, debit or credit card at the Court during the hours of 8:00 a.m. through 5:00 p.m. Monday through Friday.
  • Drop Box: You can also drop your payments in the drop box is located outside of the Court Annex building and available after normal working hours.
  • Pay by Phone: Phone payments can be made by calling (877) 794-0988.

What if my property tax payment is late?

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If your payment is late, the following interest and penalty is added to the balance owed by Gwinnett County Tax Commissioner's office:

  • 0.63% interest is added each month a balance remains.
  • A 5% penalty is added on the remaining balance after 120 days, then an additional 5% on the remaining balance after every 120 days, not to exceed 20%. 

What are the symptoms of COVID-19?

Featured in Corona COVID-19 Response, State of Georgia

The most common symptoms of COVID-19 are fever, tiredness, and dry cough. Some patients may have aches and pains, nasal congestion, runny nose, sore throat or diarrhea. These symptoms are usually mild and begin gradually. Some people become infected but don’t develop any symptoms and don't feel unwell.

Most people (about 80%) recover from the disease without needing special treatment. Around 1 out of every 6 people who get COVID-19 becomes seriously ill and develops difficulty breathing. Older people, and those with underlying medical problems like high blood pressure, heart problems or diabetes, are more likely to develop serious illness.

People with fever, cough and difficulty breathing should seek medical attention.

Where can I find more information about all the cases in the US?

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You can find a detailed map with the spread of the cases here:

What should I do if I am sick?

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If you think you have been exposed to COVID-19 and develop a fever and symptoms, such as cough or difficulty breathing, call your healthcare provider for medical advice.

You can read more about what the CDC recommends here:

Who should healthcare providers contact to report a patient infected with COVID-19?

Featured in Corona COVID-19 Response, State of Georgia

Healthcare providers who suspect COVID-19 infection in a patient should report them immediately to DPH by calling 1-866-PUB-HLTH (1-866-782-4584) and ask for a Medical Epidemiologist.

What information should I have to file a claim in the State of Georgia?

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To file an unemployment insurance claim in the State of Georgia, you should have:

ALL INDIVIDUALS: A copy of your valid government-issued picture identification and Employer Separation Notice, if you were given one. 

PRIOR MILITARY PERSONNEL: At least one of the following: most recent DD-214 Member 4, “orders to report”, “orders of release”, military earnings and leave statement, and/or W-2 form(s) from your most recent military service. 

PRIOR FEDERAL EMPLOYEES: Standard Form 50, Standard Form 8, W-2 form, or pay stubs (if you worked for the federal government at any time during the last 18 months). 

UNION MEMBERS: Union card (if you are a member of a union that assists you in finding employment). 

DISASTER AFFECTED INDIVIDUALS: A copy of your most recently completed income tax return or quarterly estimated income tax payment record(s), if applying for Disaster Unemployment Assistance (DUA) and you are self-employed or a farmer. 

NON-CITIZENS: A copy of the front and back of your Employment Authorization Document.

How do I qualify for unemployment insurance benefits in Georgia?

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There are several qualification requirements for UI claims in Georgia, but these three are critical:

  • You must have earned enough money in the base period to set up a claim.
  • You must be unemployed through no fault of your own.
  • You must be able to work, be available for work, and be actively seeking work each week you claim benefits.

How long must I have worked to establish a claim in Georgia?

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Your claim is based on insured wages earned in the base period, which is the first four of the last five calendar quarters completed at the time you file your claim. You must have earned qualifying wages in at least two of the four quarters in the base period. The total wages in the base period must equal or exceed one and one-half times the wages in the highest quarter. A secondary calculation will be made when the sole reason that a claim cannot be established is the one and one-half times requirement. An alternative base period consisting of the most recently completed four calendar quarters will be used only when a claim cannot be established using the regular base period.