Frequently asked questions from City of Atlanta

What is the billing schedule for water bills?

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Residential accounts are billed every 2 months with 6 bills issued per year. Commercial accounts are billed every month with 12 bills issued per year. There may be a one-month delay for your initial bill.

Please note that failure to receive an actual bill via mail does not waive the requirement to pay. If you do not receive your first bill within 60 days from the account establishment date, please contact Fulton County Customer Service.  

What are the different payment options?

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Automated Telephone Payment Line (IVR):

Pay your bill anytime by calling (404) 612-6830 and selecting Option 2. A payment can be made using Visa, MasterCard and Discover credit card, Visa and MasterCard debit card or Echeck. There is no convenience fee for this service.

Self-Service Payment Kiosk:

A Self-Service Payment Kiosk is located at 11575 Maxwell Rd, Alpharetta, GA 30009. It is accessible Monday through Friday from 7:30am to 6:30pm and on Saturday from 7:30am to 12:00pm.

A payment can be made using a Visa, MasterCard or Discover credit card, Visa or MasterCard Debit card or echeck. NO CASH payments are accepted at this location.

By Mail:

Please mail your payments in check or money order to:

      Water and Sewer Billing and Collections
     Post Office Box 105300
     Atlanta, GA 30348-5300

Please allow 5-7 business days to ensure payment is delivered by the due date.


Payments can be made using Visa, MasterCard and Discover cards, cash, checks and money orders at the Fulton County Government Center (141 Pryor Street, Suite 7001, Atlanta, GA 30303) from Monday to Friday 8:30am – 5:00pm.

Is there a penalty charge for a late payment of Property taxes in Fulton County, Georgia?

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For taxes not paid by the due date, interest will begin to accrue on the day following the due date and will continue to accrue on the principal amount each month thereafter, until the bill is paid in full.

Additionally, penalty will be charged at a rate of 5% on the 120th day after each due date and will continue to accrue 5% every 120 days after until paid in full or until it reaches to maximum of 20%.

What information should I have to file a claim in the State of Georgia?

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To file an unemployment insurance claim in the State of Georgia, you should have:

ALL INDIVIDUALS: A copy of your valid government-issued picture identification and Employer Separation Notice, if you were given one. 

PRIOR MILITARY PERSONNEL: At least one of the following: most recent DD-214 Member 4, “orders to report”, “orders of release”, military earnings and leave statement, and/or W-2 form(s) from your most recent military service. 

PRIOR FEDERAL EMPLOYEES: Standard Form 50, Standard Form 8, W-2 form, or pay stubs (if you worked for the federal government at any time during the last 18 months). 

UNION MEMBERS: Union card (if you are a member of a union that assists you in finding employment). 

DISASTER AFFECTED INDIVIDUALS: A copy of your most recently completed income tax return or quarterly estimated income tax payment record(s), if applying for Disaster Unemployment Assistance (DUA) and you are self-employed or a farmer. 

NON-CITIZENS: A copy of the front and back of your Employment Authorization Document.

How do I qualify for unemployment insurance benefits in Georgia?

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There are several qualification requirements for UI claims in Georgia, but these three are critical:

  • You must have earned enough money in the base period to set up a claim.
  • You must be unemployed through no fault of your own.
  • You must be able to work, be available for work, and be actively seeking work each week you claim benefits.

How long must I have worked to establish a claim in Georgia?

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Your claim is based on insured wages earned in the base period, which is the first four of the last five calendar quarters completed at the time you file your claim. You must have earned qualifying wages in at least two of the four quarters in the base period. The total wages in the base period must equal or exceed one and one-half times the wages in the highest quarter. A secondary calculation will be made when the sole reason that a claim cannot be established is the one and one-half times requirement. An alternative base period consisting of the most recently completed four calendar quarters will be used only when a claim cannot be established using the regular base period.

What are the symptoms of COVID-19?

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The most common symptoms of COVID-19 are fever, tiredness, and dry cough. Some patients may have aches and pains, nasal congestion, runny nose, sore throat or diarrhea. These symptoms are usually mild and begin gradually. Some people become infected but don’t develop any symptoms and don't feel unwell.

Most people (about 80%) recover from the disease without needing special treatment. Around 1 out of every 6 people who get COVID-19 becomes seriously ill and develops difficulty breathing. Older people, and those with underlying medical problems like high blood pressure, heart problems or diabetes, are more likely to develop serious illness.

People with fever, cough and difficulty breathing should seek medical attention.

Where can I find more information about all the cases in the US?

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You can find a detailed map with the spread of the cases here:

What should I do if I am sick?

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If you think you have been exposed to COVID-19 and develop a fever and symptoms, such as cough or difficulty breathing, call your healthcare provider for medical advice.

You can read more about what the CDC recommends here:

Who should healthcare providers contact to report a patient infected with COVID-19?

Featured in Corona COVID-19 Response, State of Georgia

Healthcare providers who suspect COVID-19 infection in a patient should report them immediately to DPH by calling 1-866-PUB-HLTH (1-866-782-4584) and ask for a Medical Epidemiologist.