Frequently asked questions from City of Atlanta

What is the billing schedule for water bills?

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Residential accounts are billed every 2 months with 6 bills issued per year. Commercial accounts are billed every month with 12 bills issued per year. There may be a one-month delay for your initial bill.

Please note that failure to receive an actual bill via mail does not waive the requirement to pay. If you do not receive your first bill within 60 days from the account establishment date, please contact Fulton County Customer Service.  

What are the different payment options?

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Automated Telephone Payment Line (IVR):

Pay your bill anytime by calling (404) 612-6830 and selecting Option 2. A payment can be made using Visa, MasterCard and Discover credit card, Visa and MasterCard debit card or Echeck. There is no convenience fee for this service.

Self-Service Payment Kiosk:

A Self-Service Payment Kiosk is located at 11575 Maxwell Rd, Alpharetta, GA 30009. It is accessible Monday through Friday from 7:30am to 6:30pm and on Saturday from 7:30am to 12:00pm.

A payment can be made using a Visa, MasterCard or Discover credit card, Visa or MasterCard Debit card or echeck. NO CASH payments are accepted at this location.

By Mail:

Please mail your payments in check or money order to:

      Water and Sewer Billing and Collections
     Post Office Box 105300
     Atlanta, GA 30348-5300

Please allow 5-7 business days to ensure payment is delivered by the due date.

In-Person:

Payments can be made using Visa, MasterCard and Discover cards, cash, checks and money orders at the Fulton County Government Center (141 Pryor Street, Suite 7001, Atlanta, GA 30303) from Monday to Friday 8:30am – 5:00pm.

Is there a penalty charge for a late payment of Property taxes in Fulton County, Georgia?

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For taxes not paid by the due date, interest will begin to accrue on the day following the due date and will continue to accrue on the principal amount each month thereafter, until the bill is paid in full.

Additionally, penalty will be charged at a rate of 5% on the 120th day after each due date and will continue to accrue 5% every 120 days after until paid in full or until it reaches to maximum of 20%.

What are the symptoms of COVID-19?

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The most common symptoms of COVID-19 are fever, tiredness, and dry cough. Some patients may have aches and pains, nasal congestion, runny nose, sore throat or diarrhea. These symptoms are usually mild and begin gradually. Some people become infected but don’t develop any symptoms and don't feel unwell.

Most people (about 80%) recover from the disease without needing special treatment. Around 1 out of every 6 people who get COVID-19 becomes seriously ill and develops difficulty breathing. Older people, and those with underlying medical problems like high blood pressure, heart problems or diabetes, are more likely to develop serious illness.

People with fever, cough and difficulty breathing should seek medical attention.

Where can I find more information about all the cases in the US?

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You can find a detailed map with the spread of the cases here: https://www.cdc.gov/coronavirus/2019-ncov/cases-in-us.html

What should I do if I am sick?

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If you think you have been exposed to COVID-19 and develop a fever and symptoms, such as cough or difficulty breathing, call your healthcare provider for medical advice.

You can read more about what the CDC recommends here: https://www.cdc.gov/coronavirus/2019-ncov/about/steps-when-sick.html

Who should healthcare providers contact to report a patient infected with COVID-19?

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Healthcare providers who suspect COVID-19 infection in a patient should report them immediately to DPH by calling 1-866-PUB-HLTH (1-866-782-4584) and ask for a Medical Epidemiologist.

Coronavirus Updates

The World Health Organization has declared the coronavirus outbreak a pandemic. Get the latest alerts from your local government agency here.

Coronavirus Updates
The World Health Organization has declared the coronavirus outbreak a pandemic. Get the latest alerts from your local government agency here.