Frequently asked questions from City of Albany

How often does the City of Albany (GA) bills for Utilities?

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Albany Utilities read meters and bill customers on a monthly basis. Each customer’s meter is read and billed approximately every 30 days. The service area is divided into 20 billing cycles and meter routes.

What are other options to pay City of Albany Utilties?

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Pay by Telephone: 

Credit card, debit card or electronic checks are accepted over the telephone 24 hours a day, 7 days a week. You can call (229)883-8330 or dial Western Union direct 1-800-556-5887. No fee will be charged. No registration required. American Express is not accepted.

Payment Locations:

Payments can be made at locations listed below:

  • 401 Pine Avenue from 8:00 am to 5:00 pm Monday through Friday - except holidays
  • Drive-thru windows located at 401 Pine Avenue.
  • Two Night deposit boxes - 
    • One located on the east side of the main building
    • The other located in Drive-thru, Lane 1

Payments can also be made at these local banks:

  • Ameris Bank
  • Regions Bank

If making a payment at a local bank, your bill must be paid prior to the due date, to ensure the payment is received on time. You must present utility bill at time of payment. Payments made after 5:00 pm will not be posted until the next business day.

Bank Draft:

Albany Utilities offers a Bank Draft program for your convenience. Proper identification and a voided check for the bank account is required. The bank draft will be deducted from the bank account on the due date of the bill. Please allow four to six weeks to process.

What are the symptoms of COVID-19?

Featured in Corona COVID-19 Response, State of Georgia

The most common symptoms of COVID-19 are fever, tiredness, and dry cough. Some patients may have aches and pains, nasal congestion, runny nose, sore throat or diarrhea. These symptoms are usually mild and begin gradually. Some people become infected but don’t develop any symptoms and don't feel unwell.

Most people (about 80%) recover from the disease without needing special treatment. Around 1 out of every 6 people who get COVID-19 becomes seriously ill and develops difficulty breathing. Older people, and those with underlying medical problems like high blood pressure, heart problems or diabetes, are more likely to develop serious illness.

People with fever, cough and difficulty breathing should seek medical attention.

Where can I find more information about all the cases in the US?

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You can find a detailed map with the spread of the cases here:

What should I do if I am sick?

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If you think you have been exposed to COVID-19 and develop a fever and symptoms, such as cough or difficulty breathing, call your healthcare provider for medical advice.

You can read more about what the CDC recommends here:

Who should healthcare providers contact to report a patient infected with COVID-19?

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Healthcare providers who suspect COVID-19 infection in a patient should report them immediately to DPH by calling 1-866-PUB-HLTH (1-866-782-4584) and ask for a Medical Epidemiologist.

What information should I have to file a claim in the State of Georgia?

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To file an unemployment insurance claim in the State of Georgia, you should have:

ALL INDIVIDUALS: A copy of your valid government-issued picture identification and Employer Separation Notice, if you were given one. 

PRIOR MILITARY PERSONNEL: At least one of the following: most recent DD-214 Member 4, “orders to report”, “orders of release”, military earnings and leave statement, and/or W-2 form(s) from your most recent military service. 

PRIOR FEDERAL EMPLOYEES: Standard Form 50, Standard Form 8, W-2 form, or pay stubs (if you worked for the federal government at any time during the last 18 months). 

UNION MEMBERS: Union card (if you are a member of a union that assists you in finding employment). 

DISASTER AFFECTED INDIVIDUALS: A copy of your most recently completed income tax return or quarterly estimated income tax payment record(s), if applying for Disaster Unemployment Assistance (DUA) and you are self-employed or a farmer. 

NON-CITIZENS: A copy of the front and back of your Employment Authorization Document.

How do I qualify for unemployment insurance benefits in Georgia?

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There are several qualification requirements for UI claims in Georgia, but these three are critical:

  • You must have earned enough money in the base period to set up a claim.
  • You must be unemployed through no fault of your own.
  • You must be able to work, be available for work, and be actively seeking work each week you claim benefits.

How long must I have worked to establish a claim in Georgia?

Featured in Apply for Unemployment Insurance, State of Georgia

Your claim is based on insured wages earned in the base period, which is the first four of the last five calendar quarters completed at the time you file your claim. You must have earned qualifying wages in at least two of the four quarters in the base period. The total wages in the base period must equal or exceed one and one-half times the wages in the highest quarter. A secondary calculation will be made when the sole reason that a claim cannot be established is the one and one-half times requirement. An alternative base period consisting of the most recently completed four calendar quarters will be used only when a claim cannot be established using the regular base period.