Frequently asked questions from County of New Castle

Can I pay with a credit card?

Featured in Pay Property taxes, County of New Castle

County and School property tax bills can be paid by mail using the return envelope that comes with the bills, or in person at the Government Center, 87 Reads Way, in New Castle. Residents can also pay with a credit card. Major credit cards are accepted through Paymentus, which charges users a transaction fee based on the amount of the bill (fees are 2.5% of the total transaction). Paymentus can be reached by calling 1-877-225-7351

Does my bill have to be paid in total by the due date?

Featured in Pay Property taxes, County of New Castle

Yes. Any balance that remains on your account as of the following business day (for the 2018 – 2019 tax cycle, that is October 1, 2018), will be subject to an initial 6% penalty for County line items and 5% for School line items, and a 1% penalty each month thereafter on all line items.

How does the assessment relate to the value of the property?

Featured in Pay Property taxes, County of New Castle

Assessment value reflects the market value of your property in 1983 – the last time property values were assessed Countywide. The current value of a property may be higher or lower.

Why is the due date on my bill August 31, 2018 when the 2018 – 2019 taxes are not due until October 1, 2018?

Featured in Pay Property taxes, County of New Castle

Your bill will only have the due date of August 31, if your account has a delinquent balance. This “Due Date”, is the date by which any delinquent balance (shown in the “Prior Balance” fields) and any penalty (shown in the “Penalty” fields) must be paid in order to avoid further penalty. The 2018 – 2019 taxes (shown in the “Total Current Tax” fields) don’t need to be paid by August 31; they can be paid without penalty by October 1

Where can I find official numbers on the cases reported in the State of Delaware?

Featured in Corona COVID-19 Response, State of Delaware

You can find more information on the cases & testings reported by the Delaware State Department of Health here

What are the symptoms of COVID-19?

Featured in Corona COVID-19 Response, State of Delaware

The most common symptoms of COVID-19 are fever, tiredness, and dry cough. Some patients may have aches and pains, nasal congestion, runny nose, sore throat or diarrhea. These symptoms are usually mild and begin gradually. Some people become infected but don’t develop any symptoms and don't feel unwell.

Most people (about 80%) recover from the disease without needing special treatment. Around 1 out of every 6 people who get COVID-19 becomes seriously ill and develops difficulty breathing. Older people, and those with underlying medical problems like high blood pressure, heart problems or diabetes, are more likely to develop serious illness.

People with fever, cough and difficulty breathing should seek medical attention.

Where can I find more information about all the cases in the US?

Featured in Corona COVID-19 Response, State of Delaware

You can find a detailed map with the spread of the cases here: https://www.cdc.gov/coronavirus/2019-ncov/cases-in-us.html

What should I do if I am sick?

Featured in Corona COVID-19 Response, State of Delaware

If you think you have been exposed to COVID-19 and develop a fever and symptoms, such as cough or difficulty breathing, call your healthcare provider for medical advice.

You can read more about what the CDC recommends here: https://www.cdc.gov/coronavirus/2019-ncov/about/steps-when-sick.html

Who can register to vote in Delaware?

Featured in Register to Vote, State of Delaware

You may register to vote in Delaware if you:

  • Are a citizen of the United States, AND
  • Are a resident of Delaware (Delaware is your home), AND
  • Will be 18 years old on or before the date of the next General Election

You may not register to vote in Delaware if you:

  • Have been adjudged mentally incompetent. Adjudged mentally incompetent refers to a specific finding in a judicial guardianship or equivalent proceeding, based on clear and convincing evidence that the individual has a severe cognitive impairment which precludes exercise of basic voting judgment; OR
  • Were convicted of a felony and have not completed your sentence, OR
  • Were convicted of a disqualifying* felony and have not been pardoned.

    *List of Disqualifying Felonies:
    • Murder or manslaughter, (except vehicular homicide);
    • Any felony constituting an offense against public administration involving bribery or improper influence or abuse of office, or any like offense under the laws of any state or local jurisdiction, or of the United States, or of the District of Columbia; or
    • Any felony constituting a sexual offense, or any like offense under the laws of any state or local jurisdiction or of the United States or of the District of Columbia.

How do I know if I'm eligible to receive Unemployment Insurance in the State of Delaware?

Featured in Apply for Unemployment Insurance, State of Delaware

There are certain wage requirements based on the amount of money that you were paid while you were employed. The amount of money you were paid during your base period (the first four of last five completed calendar quarters) determines your "weekly benefit amount (WBA)". In addition, you must be unemployed through no fault of your own, able to work, available for work, looking for work and willing to accept a job for which you are qualified.

How often do I file claims and when must I file claims in Delaware?

Featured in Apply for Unemployment Insurance, State of Delaware

You must file a Weekly Pay Authorization or call "TeleBenefits" every week. Be sure to keep your records for unemployment insurance eligibility requirements on a weekly basis since the Weekly Pay Authorization or "TeleBenefits" will require you to answer specific questions about each compensable week that you claim benefits. A "compensable week" for unemployment benefits runs from Sunday through Saturday. It is your responsibility to return your Weekly Pay Authorization or to call "TeleBenefits" each week. Failure to return your Weekly Pay Authorization or to call "TeleBenefits" timely will cause a delay in benefits and may result in denial of benefits.

If you have selected to claim benefits by using the Weekly Pay Authorization option and do not get a new Weekly Pay Authorization covering the weekly claim period (compensable week) in the mail within one week of the Sunday date you mailed your last Weekly Pay Authorization, it is your responsibility to report to or call your local unemployment insurance office on the next working day in order for your Weekly Pay Authorization to be received on time. Backdated claims may not be accepted.

Here's an example:
You have a Weekly Pay Authorization that covers the week ending June 19, 2010. This Weekly Pay Authorization should be completed by you on Sunday, June 20, 2010. You should get a new Weekly Pay Authorization in the mail that covers the week ending June 26, 2010 with your check for June 19, 2010 by Saturday, June 26, 2010.

If you don't get the new Weekly Pay Authorization on or before that day, you should call the UI information hotline (761-6576 in New Castle County and 1-800-794-3032 in Kent and Sussex counties)

How is my Weekly Benefit Amount (WBA) determined?

Featured in Apply for Unemployment Insurance, State of Delaware

The weekly benefit amount (WBA) is based on the amount that you were paid during the base period. The base period is the first four of the last five calendar quarters completed as of the Sunday before you file your first claim for benefits.

Your weekly benefit amount will be 1/46th of your two highest calendar quarters in the base period. If you worked full-time during the four quarters, your WBA will be a little more than half your gross weekly wage up to the maximum weekly benefit amount in effect at the time.

How to Pay Property taxes Online in the County of New Castle?

You can access all the information on how to Pay Property taxes Online here.

How to Corona COVID-19 Response Online in the County of New Castle?

You can access all the information on how to Corona COVID-19 Response Online here.

How to Register to Vote Online in the County of New Castle?

You can access all the information on how to Register to Vote Online here.

How to Apply for Unemployment Insurance Online in the County of New Castle?

You can access all the information on how to Apply for Unemployment Insurance Online here.

How to Pay for Traffic Citation Online in the County of New Castle?

You can access all the information on how to Pay for Traffic Citation Online here.

How to Renew Professional License Online in the County of New Castle?

You can access all the information on how to Renew Professional License Online here.

How to Register a New Business Online in the County of New Castle?

You can access all the information on how to Register a New Business Online here.

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