Frequently asked questions from City of Casa Grande

What are other options to pay Utility bill in Casa Grande, AZ?

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  1. Pay over the phone: Payments can be made using Visa, MasterCard or E-check by calling our bi-lingual 24/7 call center at 855-748-1071. Please have the account number and service address information available for verification.
  2. USPS Mail: Bills sent out to all customers contain a section to be torn off. Return this section with your payment of check or money order to the preprinted address using the provided return envelope.
  3. Automatic Deduction: Payments can automatically be deducted from your checking account using our Autodraft system. Payments are deducted on or around the 20th of each month. To start taking advantage of the convenience of automatic payments, print and complete the form and send it to us, along with a voided check from the bank account of your choice. The Autodraft form and voided check can be sent via mail, email or fax number 520-421-8603.

Mail the form to:
City of Casa Grande
Attn: Finance/Autodraft
510 E. Florence Blvd.
Casa Grande, AZ 85122

What are the symptoms of COVID-19?

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The most common symptoms of COVID-19 are fever, tiredness, and dry cough. Some patients may have aches and pains, nasal congestion, runny nose, sore throat or diarrhea. These symptoms are usually mild and begin gradually. Some people become infected but don’t develop any symptoms and don't feel unwell.

Most people (about 80%) recover from the disease without needing special treatment. Around 1 out of every 6 people who get COVID-19 becomes seriously ill and develops difficulty breathing. Older people, and those with underlying medical problems like high blood pressure, heart problems or diabetes, are more likely to develop serious illness.

People with fever, cough and difficulty breathing should seek medical attention.

Where can I find more information about all the cases in the US?

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You can find a detailed map with the spread of the cases here: https://www.cdc.gov/coronavirus/2019-ncov/cases-in-us.html

What should I do if I am sick?

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If you think you have been exposed to COVID-19 and develop a fever and symptoms, such as cough or difficulty breathing, call your healthcare provider for medical advice.

You can read more about what the CDC recommends here: https://www.cdc.gov/coronavirus/2019-ncov/about/steps-when-sick.html

Where can I find the information on the local health authorities in Arizona?

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The following are the contact numbers for the local county health authorities:

Has anyone in Arizona been diagnosed with COVID-19?

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Yes. The first case was diagnosed on January 26, 2020. As the situation is rapidly evolving, you can the latest case numbers here.

What are Weekly Unemployment Insurance Claims?

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The weekly claim filing process (also referred to as weekly certification) is used to verify that you were unemployed during the week and are eligible to receive benefit payments (provided that you qualify monetarily and are determined eligible to receive benefits).

Weekly claims are filed by individuals who have applied for Unemployment Insurance (UI) Benefits and/or have an existing Arizona Unemployment Insurance Claim with a monetary balance (meaning, you still have money remaining in your total benefit entitlement).

What information or documents do I need to apply for Unemployment Insurance (UI) benefits in the State of Arizona?

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The following information is needed to file an application (initial claim) for benefits in Arizona:

  • Your Social Security Number
  • Arizona Driver's License or Arizona State Issued ID (Note: you may still complete your application without these two items)
  • Your mailing address, city, state and ZIP code
  • If you live in Arizona, know the county where you reside
  • The names, addresses, and phone numbers of all your employers for the last 18 months
  • The last day you worked immediately prior to filing your UI claim
  • If you received severance, vacation, holiday or payment for unused sick pay: give the amount (before deductions) and the date it was paid to you
  • The name and local number of your union hall, if applicable
  • Alien Registration Number, if applicable
  • Copy # 4 of your DD Form 214 if released from the military in the last 18 months
  • SF 8 or SF 50 if employed in Federal Civilian service in the last 18 months
  • If you are collecting a pension (other than Social Security), you will need the start date of the pension and the monthly benefit amount

When you apply for UI benefits, you must provide the correct mailing address and telephone number for your most recent employer (the individual or company you worked for immediately prior to filing your application for benefits).

When can I apply for Unemployment Insurance in Arizona?

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Unemployment Insurance (UI) Benefits are not retroactive: therefore, you should apply for UI Benefits as soon as possible after the last day of work. If you are still currently working, you will need to wait until after your last day of work to complete your application for UI benefits.

What happens if I forget to file my weekly claims?

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All weeks must be filed (certified) in order, without a break. If you miss a week, you will be able to file for the current week and the prior week (the one you missed filing for) only. If you miss filing your weekly claims for more than two weeks, the weekly claim filing system will no longer recognize you. 

Failing to file a weekly claim can result in a delay in having your benefits approved and/or in receiving your weekly benefit payments. If you receive a message indicating that there is no record of your Social Security Number, the system is missing two or more of your most recent weekly claims (meaning that the two previous consecutive benefit weeks were not submitted for processing/payment in a timely manner).